VAMSHI MOHAN SAMBA
Elsternwick,VIC
Summary
Skilled in customer service and data entry, I excelled at Recoveries Corp by effectively managing high-stress situations, demonstrating critical thinking to resolve disputes, and enhancing customer loyalty through empathetic engagement. My active listening skills ensured satisfactory resolutions, contributing to a positive company reputation.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Recoveries Corp
03.2023 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
PROBE GROUP
07.2022 - 02.2023
- Promptly responded to inquiries and requests from prospective customers.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Increased efficiency and team productivity by promoting operational best practices.
Education
Master of Science - Information Technology
Charles Sturt University
Melbourne, VIC12-2018
Bachelor of Science - Computer Science
Jawaharlal Nehru Technological University
HYDERABAD11-2016
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Monetary Transactions - Handled check, credit and automatic debit card transactions with 100% accuracy.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Languages
English
Professional Working
Telugu
Native or Bilingual
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
On-SiteRemoteHybridImportant To Me
Career advancementCompany CultureTimeline
Customer Service Representative
Recoveries Corp
03.2023 - 11.2024
Customer Service Representative
PROBE GROUP
07.2022 - 02.2023
Master of Science - Information Technology
Charles Sturt University
Bachelor of Science - Computer Science
Jawaharlal Nehru Technological University
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