Vamshi Mohan Samba
Melbourne,VIC
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Probe
02.2023 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Master of Science - Information Technology
Charles Sturt University
Melbourne, VIC07-2020
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Product knowledge
- Team development
- Administrative support
Timeline
Customer Service Representative
Probe
02.2023 - 07.2024
Master of Science - Information Technology
Charles Sturt University
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