VAMSI KRISHNA TALUCHURI
Wollongong,Australia
Summary
Dynamic Sales Support Specialist with a proven track record at Probe CX, recognized as Best Sales Agent of the Year 2024. Expert in customer service and sales, leveraging critical thinking to enhance client experiences. Skilled in cloud service management and fostering meaningful relationships, driving high conversion rates and operational efficiency.
Overview
8
8
years of professional experience
Work History
Support Specialist
Probe CX(ENGIE)
Wollongong, Australia
04.2024 - Current
- Achieved the Best Sales Agent award for outstanding sales performance and customer support in a leading electricity company.
- Recognized as "Bill Upload King" for facilitating bill comparisons and identifying customer savings.
- Cultivated strong customer relationships while overseeing order processes and maintaining sales data.
- Provided digital support and troubleshooting across various customer platforms.
- Collaborated with internal teams to improve client experience and enhance operational efficiency.
- Collaborated with internal teams to resolve escalated customer queries quickly.
- Identified opportunities for upselling products or services based on customer needs.
- Provided guidance to junior members of the team on best practices.
- Documented customer interactions and contact information into company database.
IT Support Technician
Rapiscan Systems
, India
05.2018 - 12.2018
- Diagnosed and resolved network, firewall, and router issues, boosting throughput by 15%.
- Performed system validation and user management in a high-security environment.
- Maintained ticketing system and ensured timely resolution and documentation.
IT Support Specialist
VSoft Technologies
, India
07.2017 - 04.2018
- Led IT purchasing, hardware maintenance, and software coordination with vendors.
- Maintained 99.99% uptime and reduced ticket resolution time by 20%.
- Managed Dell workstation repairs and SCCM patching processes.
Education
Master of Information Technology - Networking
Charles Sturt University
NSW, Australia01.2020
Skills
- Customer service and sales
- Performance monitoring
- Order management systems
- Quality assurance
- Client relationship management
- Technology awareness
- Adaptability
- Microsoft 365
- Network security
- CRM tools
- Empathy and motivation
- Critical thinking
Projects
Smart Home Security using Applied Cryptography, 10/01/20 - 11/30/20, Developed authentication solutions using Elliptic Curve Cryptography. Improved login time by 35% and security coverage by 800%.
Timeline
Support Specialist
Probe CX(ENGIE)
04.2024 - Current
IT Support Technician
Rapiscan Systems
05.2018 - 12.2018
IT Support Specialist
VSoft Technologies
07.2017 - 04.2018
Master of Information Technology - Networking
Charles Sturt University
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