Summary
Overview
Work History
Education
Skills
Timeline
Generic
VAMSI PRIYA GATTEPALLY

VAMSI PRIYA GATTEPALLY

Berwick

Summary

Dynamic and results-driven professional with extensive experience in customer relations and office administration at Bench Top City. Proven ability to enhance client satisfaction through effective appointment scheduling and multitasking. Adept at maintaining organized records and fostering positive interactions, ensuring seamless operations and a welcoming environment for all visitors.

Overview

6
6
years of professional experience

Work History

Receptionist

Bench Top City
Dandenong
07.2024 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.

Chef and Kitchen Hand

Dosa Crush
Officer
07.2024 - 03.2025
  • Managed kitchen staff team and assigned tasks for various stages of food production.
  • Supervised food preparation staff to deliver high-quality results.
  • Prepared variety of foods according to exact instructions and recipe specifications.
  • Cleaned dishes, pots, pans and utensils.

Sales Associate/ Chef, Kitchen Hand

Sri Kumarans
Clyde North
03.2023 - 07.2024
  • Build and maintain relationships with grocery store buyers.
  • Promote products and secure optimal shelf placement.
  • Achieve sales targets and drive revenue growth.
  • Contributed to menu planning by providing input on dish preparation and presentation.
  • Maintain sales records and performance reports.
  • Observed food safety and sanitation protocols to reduce germ spread.
  • Inspected freezers and refrigerators prior to each shift to check temperature levels and verify proper functionality.
  • Prepared variety of foods according to exact instructions and recipe specifications.

Customer Service Representative

Synchrony Financial, GE Capital
India
04.2019 - 03.2021
  • Handle inbound and outbound customer calls.
  • Provide product/service information.
  • Resolve customer complaints and issues.
  • Process orders, payments, and returns.
  • Update customer records in the system.
  • Follow call scripts and company policies.
  • Meet performance targets and KPIs.
  • Escalate complex issues to supervisors.
  • Maintain a positive and professional demeanor.

Education

Master Of Information Technology - Business Analytics

Victorian Institute of Technology
Melbourne, VIC

Skills

  • Customer/Client relations
  • Appointment scheduling
  • Office administration
  • File management
  • Mail handling
  • Phone etiquette
  • Multitasking and prioritization
  • Food preparation
  • Menu planning
  • Kitchen safety

Timeline

Chef and Kitchen Hand

Dosa Crush
07.2024 - 03.2025

Receptionist

Bench Top City
07.2024 - Current

Sales Associate/ Chef, Kitchen Hand

Sri Kumarans
03.2023 - 07.2024

Customer Service Representative

Synchrony Financial, GE Capital
04.2019 - 03.2021

Master Of Information Technology - Business Analytics

Victorian Institute of Technology

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