Van Hoang
Melbourne,VIC
Summary
Dependable customer service professional with strong history working with bakery and children to produce excellent finished work. Consistent in always choosing proper tools and adhering to job documents and requirements. Attentive in performing tasks safely, following legal regulations for use and disposal of hazardous materials, wearing protective equipment and minimizing workplace hazards.
Overview
10
10
years of professional experience
Work History
Career
Stay Home Mum
08.2014 - Current
- Maintained daily records of children's individual activities, behaviors, meals, and naps.
- Engaged with children individually to encourage physical activity and academic curiosity.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Read and told stories to promote and support overall language development.
- Monitored children's progress and identified areas of improvement.
- Taught children to organize toys, wash hands, and share by leading by example.
Customer Service
Tan Bakery
06.2023 - 12.2023
- Maintained customer satisfaction with quick and professional handling of product returns.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Utilized POS system to handle customer cash and credit card transactions.
- Answered product questions using knowledge of sales and store promotions.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
Education
Community Plus
Certificate II IN EAL Skills
- Strong computer skills
- Friendly
- Child development specialist
- Behaviour Management
- Food handling preparation
- Interpersonal and written communication
- Arts and crafts
Timeline
Customer Service
Tan Bakery
06.2023 - 12.2023
Career
Stay Home Mum
08.2014 - Current
Community Plus
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