Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Websites
Awards
Languages
Timeline
Generic
Van My Nguyen

Van My Nguyen

Granville,NSW

Summary

Barista/Bartender with extensive expertise in beverage preparation and customer service, leveraging over 1.5 years of experience to enhance patron satisfaction and drive sales. Demonstrates a strong ability to craft unique cocktails and streamline operations, improving service efficiency and fostering a collaborative team environment. Passionate about utilizing communication and inventory management skills to elevate customer experiences and contribute to business success.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Barista

Precint Coffee
02.2025 - Current
  • Collaborate with team to enhance workflow, reducing wait times during busy periods.
  • Apply extensive coffee knowledge to improve product quality and customer satisfaction.
  • Independently manage tasks efficiently, ensuring a clean and organized workspace.
  • Maintain fast-paced service with precision, optimizing customer experience.
  • Streamline operations, achieving consistent and measurable improvements in service speed.

Bartender

Old's Love
02.2023 - Current
  • Crafts cocktails, manages stock, improves customer satisfaction, resolves issues, increases sales.
  • Delivered exceptional customer service, enhancing patron satisfaction and increasing repeat visits through personalized interactions.
  • Crafted creative cocktail menus, attracting diverse clientele and boosting sales through unique beverage offerings.

Tea-rista

Gongcha stores
04.2019 - 10.2022
  • Crafted personalized tea beverages, enhancing customer satisfaction and repeat visits.
  • Streamlined order process, boosting service efficiency and reducing wait times.
  • Trained new staff, fostering a collaborative and knowledgeable team environment.
  • Managed inventory, ensuring optimal stock levels and minimizing waste.
  • Resolved customer complaints, improving overall store reputation and loyalty.

Waiter

Madame Nhu Restaurant
04.2019 - 10.2020
  • Served diverse clientele, enhancing dining experience and fostering repeat business.
  • Efficiently managed table turnover, optimizing seating and increasing revenue.
  • Collaborated with kitchen staff to ensure timely and accurate order delivery.
  • Resolved customer complaints promptly, maintaining high satisfaction levels.
  • Trained new staff, improving team performance and service quality.

Tea-rista

Highland Coffee
Haiphong, Vietnam
06.2015 - 06.2017
  • - Making drink for Custommer , tea, milk-tea , coffee for customer.
  • - Introduce, consult products and answer customers' queries in-stores
  • - Assist to control goods in and out
  • - Attend Sales Skill Course in the Company
  • Recognition and Gains:
  • - Advertising products of the Store to customers effectively: contribute to a 20% increase in the number of customers within one month of working

Education

Marketing

University of Technology Sydney (UTS)
Sydney, Australia
01.2024

Marketing

Langara College
Vancouver, Canada
01.2019

Skills

  • Store preparation
  • Beverage crafting
  • Inventory managemen
  • Customer engagement
  • Sales promotion
  • Team collaboration

Certification

  • 2016 : TOIEC Certificate with score 860
  • 2017 : IELTS Certificate with score 6.5

Hobbies and Interests

I have strong interesting in Basketball, I can play guitar and sing quite well , also i can con

Awards

2016 : Top 20 students have high scores in the National Testing for University of Highschools, gpa 3 years in high school is 3.6/4.0

Languages

English
Professional
Vietnamese
Native/ Bilingual

Timeline

Barista

Precint Coffee
02.2025 - Current

Bartender

Old's Love
02.2023 - Current

Tea-rista

Gongcha stores
04.2019 - 10.2022

Waiter

Madame Nhu Restaurant
04.2019 - 10.2020

Tea-rista

Highland Coffee
06.2015 - 06.2017

Marketing

University of Technology Sydney (UTS)

Marketing

Langara College

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Van My Nguyen