Van Nguyen
Kings Park, VIC
Summary
Diligent Customer Service and Hospitality Worker with great people skills. Dedicated to providing guests/customers with best-in-class service and elevating reputation of establishment. Equipped to reliably meet standards and go above requirements to help team members with wide-ranging needs. Energetic and highly trained Hospitality Specialist with 7 years of experience in Hospitality industry. Dedicated to providing highest levels of customer service. Skilled at building positive relationships and focusing attention on guest needs. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Flexible hard worker ready to learn and contribute to team success. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
10
10
years of professional experience
Work History
Food and Beverage Attendant
The Stars Entertainment Group
10.2023 - 01.2024
- Served exclusive VIP customers for Soverign Lounge.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
Customer Service Representative
Call Agency
08.2021 - 12.2022
- Inbound and outbound calls
- Outstanding written and verbal communication skills
- Resolved customer email requests for assistance related to the store
- Used support applications for recording and tracking problems
- Forwarded requests as per escalation policy to higher level of support
- Excellent customer service, even to difficult callers
- Problem-solving skills necessary to keep customers and clients satisfied
- Assist customers in a timely manner to avoid long waiting times
- Calm frustrated or upset customers by providing excellent and friendly service
Hospitality Worker
Cha-Time Watergardens
01.2018 - 02.2021
- Kept facilities in top condition through regular upkeep, cleaning and preventive maintenance
- Supported guests by promptly handling conflicts, requests and concerns
- Provided highest quality customer service standards by anticipating customer needs
- Quickly and courteously resolved all guest problems and complaints
- Supervised staff and assigned duties for complete coverage
Hospitality Worker
Cha-Time Highpoint
12.2016 - 04.2017
- Kept facilities in top condition through regular upkeep, cleaning and preventive maintenance
- Supported team operations by keeping supplies well-stocked and stations ready for guest service
- Supported guests by promptly handling conflicts, requests and concerns
- Minimized risks to guests by strictly following sanitizing procedures for different areas
- Provided highest quality customer service standards by anticipating customer needs
- Quickly and courteously resolved all guest problems and complaints
- Supervised staff and assigned duties for complete coverage
Hospitality Worker
Nandos Highpoint
03.2015 - 10.2016
- Kept facilities in top condition through regular upkeep, cleaning and preventive maintenance
- Supported team operations by keeping supplies well-stocked and stations ready for guest service
- Supported guests by promptly handling conflicts, requests and concerns
- Minimized risks to guests by strictly following sanitizing procedures for different areas
- Quickly and courteously resolved all guest problems and complaints
- Demonstrated excellent knowledge of reservations processes and time management during peak periods
- Provided highest quality customer service standards by anticipating customer needs
Hospitality Worker
Movenpick Ice-Cream
03.2014 - 05.2014
- Kept facilities in top condition through regular upkeep, cleaning and preventive maintenance
- Supported team operations by keeping supplies well-stocked and stations ready for guest service
- Supported guests by promptly handling conflicts, requests and concerns
- Minimized risks to guests by strictly following sanitizing procedures for different areas
- Provided highest quality customer service standards by anticipating customer needs
Skills
- Food preparation
- Health code compliance
- Supply restocking
- Communicating with clients
- Providing customer support
- Multi-tasker
- Food safety
- Guest services
- Adaptability under pressure
- Dining room organization
- Beverage preparation
- Sanitizing
- Customer service
- Problem-solving
- Teamwork and collaboration
- Attention to detail
- Clear communication
- Cash register operation
- Food running
- POS system operation
- Payment processing
- Relationship building
- Beverage making and delivery
- Wait staff support
- Vietnamese fluency
- Problem-solving abilities
Timeline
Food and Beverage Attendant
The Stars Entertainment Group
10.2023 - 01.2024
Customer Service Representative
Call Agency
08.2021 - 12.2022
Hospitality Worker
Cha-Time Watergardens
01.2018 - 02.2021
Hospitality Worker
Cha-Time Highpoint
12.2016 - 04.2017
Hospitality Worker
Nandos Highpoint
03.2015 - 10.2016
Hospitality Worker
Movenpick Ice-Cream
03.2014 - 05.2014
Similar Profiles
Caleb OltmannsCaleb Oltmanns
Line Cook at Stars And Strikes Family Entertainment CenterLine Cook at Stars And Strikes Family Entertainment Center
Kayla MoultrieKayla Moultrie
Server at Stars And Strikes Family Entertainment CenterServer at Stars And Strikes Family Entertainment Center
Dante MitchellDante Mitchell
Kitchen Crew Member, Server, and Line Cook at Stars And Strikes Family Entertainment CenterKitchen Crew Member, Server, and Line Cook at Stars And Strikes Family Entertainment Center
Megan RockeMegan Rocke
Accountant at SCM Financial Group (Merged With Peter Fry & Associates Dec 2022)Accountant at SCM Financial Group (Merged With Peter Fry & Associates Dec 2022)
Susanne MarroSusanne Marro
Owner/Producer Wagyu & Angus Beef at Mount Bolton SpringsOwner/Producer Wagyu & Angus Beef at Mount Bolton Springs