Vanara Chhay
Sydney,NSW
Summary
I am actively searching for fulfilling role within a company that offers the chance to advance within the organisation, whilst effectively applying my vast knowledge, experience and set skill.
Throughout my extensive customer service career, I have gained valuable experience in various industries such as media advertising and marketing, sales and finance. My expertise lies in providing exceptional customer service, utilizing strong negotiation skills, and possessing excellent communication abilities. I firmly believe that these skills can greatly contribute to the growth and advancement of businesses.
Overview
17
17
years of professional experience
Work History
Asset Finance Collection Officer (Commercial & Consumer)
Resimac Asset Finance
05.2022 - 11.2023
- Collections/Skip tracing by phone, SMS & email from early stage through to loss recovery
- Early litigation, repossession and remedial action
- Liaising with brokers, panel solicitors, valuers, mortgage insurers, auction firms and Originators/Introducers Denton’s Australia/ Pickles
- Processing hardship applications
- Sound knowledge of BCOP, Debt Collections Guidelines and Privacy Act
- Presenting write-offs & Legal Action
- Instigating arrangements and Payment plans
- Resolving complaints via phone and email
- Arranging auctions with pickles for repossessions of securities
- Assisting with management with reporting
- Assisting Accounts receivable - Processing direct debit variations
- Systems usage - Tango 32.4.73, Expert Phoenix3 3.82, Microsoft Outlook, Excel, SMS Global & 8x8 work.
Asset Finance Collections Officer (Commercial)
Vestone Capital
10.2021 - 04.2022
- Internal Dispute Resolution including with Legal firms, AFCA & Credit reporting Agencies
- Hardship assistance to small to medium business in financial difficulties
- Collections by phone and email from early stage through to loss recovery Early litigation,repossession and remedial action
- Liaising with brokers, lawyers, administrators, liquidators & auction firm (pickles)
- Sound knowledge of BCOP, Debt Collections Guidelines and Privacy Act
- Experience in Oracle, CRM Systems & Equifax
- Presenting write-offs, Legal Action and Pre and Post Judgment
- Analysing financial statements & Asset valuation
- Negotiating early termination payouts & processing sales proceeds against the asset
- System usage - Oracle, excel and Microsoft outlook.
Account Enquiry Key Accounts Officer (Corporate Finance)
NEWS CORP AUSTRALIA
01.2017 - 01.2021
- Full function accounts receivable for key accounts
- Payment Allocations
- Overdue Accounts Reconciliation
- Receipting
- Professional correspondence with key stakeholders and partnerships
- Clearly explaining policy and procedure
- Collections by phone and email (30 to 180 days in arrears)
- Unallocated Debts, Maintaining Clientele, Dealing with Accounts Payable both Individual and Commercial Clients
- Setting up new account set up and assisting with the implementation of new product migration
- Experienced in JD Edwards Managed Services, Oracle Australia, CRM System Software – Sales Force, Cyber sell, Global View Point, B Point Commbank Merchant System & Orange Logic Cortex Dam System
- Training, inducting and mentoring new staff members
- Instigating Payment plans
- Handling inbound inquiries related to advertising, media and subscriptions for digital marketing, billing, sales and payments
- Resolving issues concerning pricing disputes, cancellations, activations, and general enquires for both print and digital platforms
- This encompasses newspapers, magazines, New Extend inquiries, as well as inquiries linked to facebook, instagram, linkedin, and Tiktok.
Asset Equipment Collections Officer
MACQUARIE GROUP
01.2015 - 01.2017
- Generating Variation Hardship Letters, Notice of Demand Letters, Pay out Letters
- Auditing & Editing Variation Hardship Letters ensuring that the letters have the correct variation calculation payment plans, collecting data and calculating payment arrangements and end of term payments and extensions, providing feedback to the hardship collectors, working close to the hardship managers, understanding the process of the hardship applications, including the approvals, decline letters and offer to vary/affordability arrangement and correspondence request, ensuring that all hardship letters are dispatched and posted/emailed within SLA
- Processing Personal Property Securities Register – Removing Encumbrance and extending the dates
- Processing Insurance claims for Total Loss, Write offs, Replacements and Sales Proceed
- Training, inducting and mentoring new staff members
- Collection of 31 – 80 days debts (Individual and Commercial) Via Blend Dialler System
- Recommending Write-offs, Legal Action and Pre and Post Judgment
- Instigating Payment plans
- Unallocated Debts, Maintaining Clientele, Dealing with Accounts Payable both Individual and Commercial Clients
- Identifying client’s financial position, assisting Clients with Hardship applications, repossessions of the vehicle.
Corporate Credit Collection officer
AMERICAN EXPRESS PTY LIMITED
01.2011 - 01.2015
- Managing scheduled portfolios of overdue accounts, reviewing high risk corporate account
- Identifying cash flow issues, viewing card transactions, placing suspensions/expenditure limits
- Liaising with clients/card holders to negotiate timely payment plans
- Understanding and sharing knowledge on dunning and collection policies and procedures, code of conduct and security and awareness
- Keeping records of payments, and preparing routine letters requesting for payments for overdue accounts and forwarding these for legal action if it falls overdue further then 120 days
- Collections via Email and Dialler System.
Senior Customer Service Consultant (SME)
AMERICAN EXPRESS
01.2010 - 01.2011
Customer Service Consultant (Sales and insurance specialist)
AMERICAN EXPRESS
01.2007 - 01.2010
Education
Certificate IV - Telecommunications, Customer Contact
01.2010
Certificate III - Telecommunications, Customer Contact
01.2008
Certificate - High School to Year 12
Endeavour Sports High School
01.2000
Skills
- Repayment Plan Structuring
- Payment Plan Options
- Litigation Support
- Knowledge Of Payment Plans
- Payment Agreements
- Account Management
- Skilled In Negotiation
- Client Resolution
- Skip Tracing
- Locating Debtors
- Payment Negotiation
- Delinquent Account Management
- Credit Reporting
- Payment Schedules
- Collection Law Compliance
- Knowledge Of Billing Procedures
- Team Supervision
- Staff Training
Freelancer Experience
Marketing, Public Relations & Digital Creator for hospitality industries, Assisting businesses and agencies in promoting their products and services to increase sales exposure through effective communication and collaboration., Coordinating corporate events tailored for professional content creators and photographers, aimed at enhancing company promotion., Enhancing brand visibility and driving sales by leveraging social media platforms to promote businesses., Facilitating communication with influencers and businesses, establishing guidelines for the adherence, and coordinating collaborative efforts., Currently a social media manager for Gymea Bay Seafood Grill in the Sutherland Shire, assisting with the content creation, public relation matters, organising media events and engaging with targeted audience in all digital platform.
Professional Development
- Business Administration Course, 2003, True
- Tourism International Retail Travel Sales Course, 2000, True
- Life Insurance (General Advice) RG146, 2009, True
Timeline
Asset Finance Collection Officer (Commercial & Consumer)
Resimac Asset Finance
05.2022 - 11.2023
Asset Finance Collections Officer (Commercial)
Vestone Capital
10.2021 - 04.2022
Account Enquiry Key Accounts Officer (Corporate Finance)
NEWS CORP AUSTRALIA
01.2017 - 01.2021
Asset Equipment Collections Officer
MACQUARIE GROUP
01.2015 - 01.2017
Corporate Credit Collection officer
AMERICAN EXPRESS PTY LIMITED
01.2011 - 01.2015
Senior Customer Service Consultant (SME)
AMERICAN EXPRESS
01.2010 - 01.2011
Customer Service Consultant (Sales and insurance specialist)
AMERICAN EXPRESS
01.2007 - 01.2010
Certificate IV - Telecommunications, Customer Contact
Certificate III - Telecommunications, Customer Contact
Certificate - High School to Year 12
Endeavour Sports High School
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