Vandana
Cragieburn,VIC
Overview
2
2
years of professional experience
Work History
Laundary & Housekeeping Safety Champion
Bupa age care
Caulfield, VIC
01.2024 - Current
- Resolved issues efficiently through strong problem-solving skills.
- Maintained up-to-date knowledge via continuing education and advanced training.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Collaborated with team members to achieve project objectives and meet deadlines.
- Managed inventory and supplies to ensure availability of materials.
- Worked with cross-functional teams to accomplish organizational goals.
- Recognized for delivering exceptional customer service by management.
Customer Service Manager
prahran convience
Prahran, VIC
07.2023 - 02.2025
- Acted as liaison between customers and internal teams for escalated issues requiring special attention.
- Evaluated effectiveness of customer service policies and procedures, recommending necessary changes.
- Conducted quality assurance checks on agent calls to ensure high accuracy levels.
- Generated reports on customer feedback, complaints, and suggestions for management review.
- Maintained current knowledge of company products, services, pricing structures, and promotions.
- Managed development of comprehensive knowledge base for team members addressing customer queries.
Customer Service Cashier
perfect pantry
Elsternwick, VIC
08.2023 - 12.2024
- Maintained accurate transaction records using point-of-sale system.
- Received payments through cash, check, credit card, vouchers, or automatic debits.
- Organized customer purchases by type or size for efficient checkout retrieval.
- Ensured cleanliness of checkout area by sweeping floors and emptying trash cans.
- Verified validity of coupons prior to processing in system.
- Restocked shelves, racks, and tables with new or transferred merchandise.
- Balanced cash drawers at end of each shift to ensure accuracy.
- Resolved customer complaints professionally to enhance service experience.
Education
Master of Science - Information Technology
Kaplan Business School
Docklands, VIC07-2025
Skills
- Data analysis
- Project management
- Machine learning
- Database management
- Customer service
- Team collaboration
- Public speaking
- Good Telephone Etiquette
Languages
English
Full Professional
Hindi
Professional
Timeline
Laundary & Housekeeping Safety Champion
Bupa age care
01.2024 - Current
Customer Service Cashier
perfect pantry
08.2023 - 12.2024
Customer Service Manager
prahran convience
07.2023 - 02.2025
Master of Science - Information Technology
Kaplan Business School