Overview
Work History
Education
Skills
Languages
Timeline
Generic

Vandana

Cragieburn,VIC

Overview

2
2
years of professional experience

Work History

Laundary & Housekeeping Safety Champion

Bupa age care
Caulfield, VIC
01.2024 - Current
  • Resolved issues efficiently through strong problem-solving skills.
  • Maintained up-to-date knowledge via continuing education and advanced training.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Collaborated with team members to achieve project objectives and meet deadlines.
  • Managed inventory and supplies to ensure availability of materials.
  • Worked with cross-functional teams to accomplish organizational goals.
  • Recognized for delivering exceptional customer service by management.

Customer Service Manager

prahran convience
Prahran, VIC
07.2023 - 02.2025
  • Acted as liaison between customers and internal teams for escalated issues requiring special attention.
  • Evaluated effectiveness of customer service policies and procedures, recommending necessary changes.
  • Conducted quality assurance checks on agent calls to ensure high accuracy levels.
  • Generated reports on customer feedback, complaints, and suggestions for management review.
  • Maintained current knowledge of company products, services, pricing structures, and promotions.
  • Managed development of comprehensive knowledge base for team members addressing customer queries.

Customer Service Cashier

perfect pantry
Elsternwick, VIC
08.2023 - 12.2024
  • Maintained accurate transaction records using point-of-sale system.
  • Received payments through cash, check, credit card, vouchers, or automatic debits.
  • Organized customer purchases by type or size for efficient checkout retrieval.
  • Ensured cleanliness of checkout area by sweeping floors and emptying trash cans.
  • Verified validity of coupons prior to processing in system.
  • Restocked shelves, racks, and tables with new or transferred merchandise.
  • Balanced cash drawers at end of each shift to ensure accuracy.
  • Resolved customer complaints professionally to enhance service experience.

Education

Master of Science - Information Technology

Kaplan Business School
Docklands, VIC
07-2025

Skills

  • Data analysis
  • Project management
  • Machine learning
  • Database management
  • Customer service
  • Team collaboration
  • Public speaking
  • Good Telephone Etiquette

Languages

English
Full Professional
Hindi
Professional

Timeline

Laundary & Housekeeping Safety Champion

Bupa age care
01.2024 - Current

Customer Service Cashier

perfect pantry
08.2023 - 12.2024

Customer Service Manager

prahran convience
07.2023 - 02.2025

Master of Science - Information Technology

Kaplan Business School

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