Prerak Patel
Dandenong,VIC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
FoodWorks Supermarkets
03.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Assistant Production Manager
Sawan Engineering Pvt Ltd
08.2014 - 07.2022
- Improved production efficiency by implementing lean manufacturing principles and optimizing workflows.
- Assisted in reducing production costs by streamlining processes and eliminating waste.
- Contributed to increased on-time delivery rates by closely monitoring schedules and promptly addressing bottlenecks.
- Supported continuous improvement initiatives, leading to greater overall productivity across the organization.
- Managed daily operations of the production floor, ensuring all tasks were completed accurately and efficiently.
Planning Coordinator
Shankar Packaging Pvt Ltd
09.2013 - 07.2014
- Streamlined planning processes by implementing efficient coordination strategies and communication tools.
- Enhanced project success rates through diligent monitoring of progress, resource allocation, and milestone achievement.
- Collaborated with cross-functional teams for effective problem-solving and decision-making during project execution.
- Developed comprehensive project plans to facilitate timely completion and ensure alignment with organizational goals.
Education
Bachelor's of Engineering - Mechanical Engineering
Gujarat Technological University
Vadodara, Gujarat, India12.2012
Skills
Time Management
Physical Stamina
Product expertise
Cash Management
Leadership
Public relations
Customer-focused
Delivery procedures
Stock Counting
Timeline
Customer Service Representative
FoodWorks Supermarkets
03.2023 - Current
Assistant Production Manager
Sawan Engineering Pvt Ltd
08.2014 - 07.2022
Planning Coordinator
Shankar Packaging Pvt Ltd
09.2013 - 07.2014
Bachelor's of Engineering - Mechanical Engineering
Gujarat Technological University
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