VANDANA TALAGADADEEVI
Parramatta
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Holder of Master of Information System Programming from University of Southern Queensland.
Overview
4
4
years of professional experience
Work History
Customer Service Representative Agent
Woolworths
09.2019 - Current
- Trained 1K+ users on how to use applications by providing personalized assistance with email setup and management, document creation and editing, and web browsing
- Enlarged the customer satisfaction rating to 95% by implementing a new ticketing system, which lowered average call times by 15minutes
- Facilitated in creating documentation for expected IT problems, reducing the flux of repeat tickets by 80%
- Implemented technical support via 120 phone calls, 721 emails, and 2K remote sessions for6K end-users
- Conducted weekly Medallia surveys with a sample size of 1000+ customers; identified areas for improvement and decreased customer complaints by 40%
Education
ISTQB Foundation Level Certification Uk & Ireland Testing Board: 2022, ITIL Certification -
Jawaharlal Nehru Technological University
2023
Program in Computing/ICT: 10/ - undefined
ECA
Sydney, NSW2020
Master of Science - undefined
01.2019
Bachelor of Science - Computer Science and Engineering
University Of Southern Queensland
Sydney, NSW06.2015
Skills
- Windows XP, Windows 2007, Windows 98 & UNIX
- IPad, Android, IOS
- GIT, Postman, SOAP/REST Web services Troubleshooting and Assistance
- MS Office 365 Proficiency
- Resolve Technical Problems Hard Skills
- Computer Hardware Knowledge Computer Software Knowledge Internet Applications
- Networks Operating Systems Troubleshooting
- Internet Security Data Privacy
Timeline
Customer Service Representative Agent
Woolworths
09.2019 - Current
ISTQB Foundation Level Certification Uk & Ireland Testing Board: 2022, ITIL Certification -
Jawaharlal Nehru Technological University
Program in Computing/ICT: 10/ - undefined
ECA
Master of Science - undefined
Bachelor of Science - Computer Science and Engineering
University Of Southern Queensland
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