VANDANA TALAGADADEEVI
Parramatta,NSW
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Woolworths
09.2019 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Console Operator
BP
05.2017 - 09.2019
- Observed and reported suspicious activities and persons.
- Enforced rules, regulations, policies and procedures and responded to emergency situations requiring security assistance.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Master Of Science -
University Of Southern Queensland
01.2019
Skills
- Active Listening
- Microsoft Excel
- Retail Sales Customer Service
- Microsoft PowerPoint
- Credit Card Payment Processing
- Order Fulfillment
- Microsoft Word
- Critical Thinking
- Refund Processing
- Customer Relationship Management
- Order and Refund Processing
- Billing Adjustments and Refunds
Timeline
Customer Service Representative
Woolworths
09.2019 - Current
Console Operator
BP
05.2017 - 09.2019
Master Of Science -
University Of Southern Queensland
Similar Profiles
Zoe StingasZoe Stingas
Supervisor at WoolworthsSupervisor at Woolworths
Brandon ParkerBrandon Parker
Team Member at WoolworthsTeam Member at Woolworths
Tanzin Hossain SiddiqiTanzin Hossain Siddiqi
Assistant Store Manager at WoolworthsAssistant Store Manager at Woolworths