Summary
Overview
Work History
Education
Skills
Timeline
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VANDANA TALAGADADEEVI

Sydney,NSW

Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Overview

4
4
years of professional experience

Work History

Call Center Representative

NSW TrainLink
09.2022 - Current
  • Provide timely, personalised, high-quality support to customers to determine eligibility for a variety of Government services and assistance packages
  • Assist customers with the application process as needed by adopting multichannel delivery methods and make referrals to authorised experts to provide best possible resolutions to customer enquiries
  • Apply sound knowledge of current procedures and guidelines, and maintain professionalism to ensure that customers are triaged though to appropriate support services in a timely fashion
  • Provide and maintain accurate information tailored to the individual customer's situation within the Service Level Agreements to ensure positive customer interactions and resolution of issues in a timely and effective manner
  • Collaborate with a variety of information sources from a range of government agencies to find solution (including warm referrals) for customers and stakeholders to ensure provision of timely and responsive customer service
  • Assist in the development of an effective knowledge base and contribute to the success of the business operations and objectives to improve capabilities within the team
  • Maintain and comply with privacy requirements and legislative obligations to ensure confidentiality, privacy and integrity of information is not compromised
  • Contribute to the development of new ideas, including the identification of opportunities, to improve the efficiency of work processes and the implementation of changes in the workplace

Call Center Representative

Woolworths
09.2019 - 09.2022
  • Maintain a professional, cordial, and friendly demeanour throughout all client contacts across all communication channels to establish strong relationships.
  • Prioritise customer happiness and monitor it through feedback from them.
  • Creating, updating, and maintaining Woolworth's customer, interaction, and transaction data with accuracy
  • Contribute to projects for continuous improvement by coming up with fresh concepts, spotting chances to increase the effectiveness of work processes, and putting new ideas into practise at work.
  • Work in a contact centre environment that is high volume, high pressure, and continuously changing.
  • Adapt to shifting priorities, alternating shift schedules, and meet team and individual KPIs within predetermined service standards.
  • Professionally respond to customer inquiries and complaints that involve uncooperative, disruptive, or abusive behaviour while upholding business compliance standards and ensuring
    uniform application of laws, regulations, rules, and procedures.

Education

Master of Science -

University of Southern Queensland
Sydney
01.2019

Skills

    Windows XP, Windows 2007, Windows 98 &
    UNIX
    Ipad, Android, IOS
    GIT, Postman, SOAP/REST Web services
    Troubleshooting and Assistance
    MS Office Proficiency
    Resolve Technical Problems Hard Skills
    Computer Hardware Knowledge Computer
    Software Knowledge Internet Applications

    Networks Operating Systems
    Troubleshooting
    Internet Security Data Privacy
    Problem-Solving Skills
    Critical Thinking
    Verbal and Written Communication
    Call Control Skills

Timeline

Call Center Representative

NSW TrainLink
09.2022 - Current

Call Center Representative

Woolworths
09.2019 - 09.2022

Master of Science -

University of Southern Queensland

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VANDANA TALAGADADEEVI