Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Vandhana Yadav

Summary

Customer Service Representative bringing excellent skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires and providing customised solutions.

Overview

4
4
years of professional experience

Work History

Legal Assistant

Plaiche & Martin Lawyers
12.2021 - 01.2023
  • Handled office scheduling and made notes for deadlines, motions, and other important dates.
  • Organized documents to manage paper and electronic filing systems of clients.
  • Facilitated timely resolution of legal matters by preparing and organizing essential documents.
  • Delivered exceptional service to clients by assisting them with routine needs like obtaining copies of pertinent records or directing them to appropriate resources when needed.
  • Handled billing tasks efficiently and accurately, ensuring smooth financial operations for the legal team.
  • Drafted accurate and persuasive legal correspondence, contributing to successful negotiations and settlements.
  • Supported attorneys in achieving favourable outcomes through thorough research and analysis of complex legal issues.
  • Interviewed clients to obtain information relevant to cases.

Business Customer Servicing

National Australia Bank
04.2019 - 08.2019
  • Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
  • Managed a high volume of inbound calls, ensuring timely responses and resolution for business customers.
  • Served as a liaison between clients and internal departments, facilitating seamless coordination on various projects.
  • Maintained detailed records of customer interactions, noting trends and areas for potential improvement.
  • Collaborated with team members to develop new strategies for improving the overall customer experience.
  • Handled escalated complaints efficiently, demonstrating empathy and professionalism throughout difficult situations.
  • Result by proactively identifying potential issues before they escalated into major problems.
  • Streamlined communication channels for increased efficiency in resolving business customer issues.
  • Conducted thorough research to resolve complex customer inquiries, resulting in improved satisfaction rates.
  • Participated in ongoing training sessions to stay current on industry developments and best practices.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Maintained up-to-date knowledge of product and service changes.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Responded proactively and positively to rapid change.

Education

Bachelor of Law/ Bachelor of Business -

Victoria University
Melbourne, VIC
02.2023

Skills

  • Customer Service
  • Organization
  • Complaint Handling
  • Call centre experience
  • Industry Expertise
  • Financial Acumen
  • Teamwork and Collaboration
  • Calm and Professional Under Pressure
  • Computer Skills
  • Understanding Customer Needs
  • Problem Resolution
  • Relationship Building
  • Data Entry
  • Microsoft Office
  • Product and service knowledge
  • Issue and Complaint Resolution
  • Money handling abilities
  • Inbound Call Management

Accomplishments

    Awarded Banker of the Month during the time of employment at NAB.

Timeline

Legal Assistant

Plaiche & Martin Lawyers
12.2021 - 01.2023

Business Customer Servicing

National Australia Bank
04.2019 - 08.2019

Bachelor of Law/ Bachelor of Business -

Victoria University

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Vandhana Yadav