Van Don Dang
Sydney,NSW
Summary
Experienced Food and Beverage Attendant with a strong background in customer service and team management, proficient in maintaining service areas, receiving customer orders, and running POS systems to process transactions. Comfortable working in bustling, fast-paced restaurants.
Overview
4
4
years of professional experience
Work History
Cashier Assistant
Cabramatta hotel
Sydney, NSW
12.2021 - 03.2022
- Assisted with customer requests and answered questions to improve satisfaction.
- Helped supervisor control customer flow and backed-up lines by running registers during busy periods.
- Swept and mopped front end during shifts to maintain professional appearance.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Handled merchandising and restocking needs for multiple checkout lanes.
- Directed cleaning, trash removal, and sanitation procedures to keep aisles and register area organized.
- Counted and balanced cashier drawers.
Bar Staff Member
District 8 - Cabra-Vale Diggers
Sydney, NSW
03.2022 - 07.2022
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Balanced daily registers and generated sales reports for management.
Food & Beverage Attendant
The Fullerton
Sydney, New South Wales
04.2021 - 08.2023
- Receiving customers' orders along with special dietary requirements
- Effectively communicate details to the kitchen staff in a clear and structured manner, consistently paying close attention to orders.
- Address customer concerns to guarantee complete client satisfaction.
- Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
Team Leader
The Fullerton
Sydney, NSW
09.2023 - 03.2024
- Guaranteed efficient completion of projects by monitoring daily workflow, coordinating team activities, and delegating assignments by established policies and procedures.
- Maintained a positive work environment that promoted collaboration between team members.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Developed strategies for problem solving and conflict resolution among team members.
- Established clear expectations for employees, providing guidance when needed.
- Created training materials and conducted group trainings on new processes or procedures.
Food and Beverage Attendant
Rydges World Square
Sydney, NSW
03.2024 - Current
- Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
- Maintained cleanliness of the dining area and kitchen equipment in accordance with health department standards.
- Assisted in stocking supplies such as napkins, utensils, and condiments. prior to meal and drink services.
- Co-operating with other departments to deliver the best service and meet all their concerns.
Education
Food Handler Basics
NSW Food Authority
NSW10-2023
Responsible Service of Alcohol (RSA) -
RSA School
Sydney, NSW03-2022
Bachelor of Business - Hospitality Management
Torrens University Australia
Surry Hills, NSWSkills
- Relationship Building
- Verbal and Written Communication
- Customer Service
- POS Systems
- Payment Processing
- Food Safety Understanding
- Beverage Knowledge
Timeline
Food and Beverage Attendant
Rydges World Square
03.2024 - Current
Team Leader
The Fullerton
09.2023 - 03.2024
Bar Staff Member
District 8 - Cabra-Vale Diggers
03.2022 - 07.2022
Cashier Assistant
Cabramatta hotel
12.2021 - 03.2022
Food & Beverage Attendant
The Fullerton
04.2021 - 08.2023
Food Handler Basics
NSW Food Authority
Responsible Service of Alcohol (RSA) -
RSA School
Bachelor of Business - Hospitality Management
Torrens University Australia
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