Van Duy Le
Parramatta
Summary
Dynamic Shift Supervisor with proven expertise in staff management and inventory control honed at Baba Ghanouj Parramatta. Excelled in fostering team cohesion, implementing continuous improvement strategies, and enhancing customer satisfaction through meticulous employee training and conflict resolution. Demonstrates a positive attitude and a commitment to workplace safety, ensuring operational excellence.
Overview
7
7
years of professional experience
Work History
Shift Supervisor
Baba Ghanouj Parramatta
04.2021 - Current
- Facilitated team discussions to address challenges and implement changes.
- Established procedures for handling defective items to reduce waste.
- Conducted regular inventory checks to maintain stock levels.
- Developed training programs for new employees to enhance skills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
Barista Shift Supervisor
The Coffee Emporium
03.2018 - 04.2021
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Assisted customers with special requests and dietary concerns, ensuring their needs were met while adhering to company guidelines.
Education
Bachelor Of Economics - Accounting And Finance
Macquarie University
Sydney, NSW11.2018
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Inventory control and record keeping
- Conflict resolution techniques
- Continuous improvement
- Problem-solving
- Positive attitude
Timeline
Shift Supervisor
Baba Ghanouj Parramatta
04.2021 - Current
Barista Shift Supervisor
The Coffee Emporium
03.2018 - 04.2021
Bachelor Of Economics - Accounting And Finance
Macquarie University
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