VANESA CARBALLO
South Yarra,VIC
Summary
Focused, professional, friendly and approachable Team Leader who inspire and motivate others around. Excellent interpersonal and social skills. Big picture focus with the priority put on sharing common goals and vision to succeed while developing tasks at a nice work environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
BANQUETS AND CONFERENCES ATTENDANT
THE LANGHAM
08.2023 - 11.2023
- Provide luxurious customer service to guests by acknowledging them, making sure their needs are covered, asking for feedback, keep excellent manners at all times.
- Respond to customer requests efficiently and with knowledgeable assistance.
- Develop and maintain strong relationships with guests and customers to increase their satisfaction and have them returning to the venue.
- As part of a regular basis: set up of tables for formal meetings, conferences, seminars, workshops, gala dinners, high teas and cocktail receptions.
- Keep grooming at high standard.
- Assist Banquets Manager with daily tasks, such as: organizing staff, breaks, meeting rooms turn overs, keeping workplace tidy and organized, leaving set ups ready for next event.
EXECUTIVE PLANNER OFFICER
CONVENTION AND EXHIBITION CENTRE
07.2022 - 11.2023
- Report directly to Assistant Floor Managers and Food and Beverage Manager.
- Private service to event organizers, volunteers, event assistants once they arrived into the venue.
- Set up a diverse range of meeting rooms by following event diagrams, placing proper equipment, making sure everything works before client arrives.
- Ensure client requirements are achieved in a high standard.
- Excellent time management to ensure catering service is delivered on time.
- Perform post-event tasks such as breaking down areas, transferring equipment and cleaning facilities.
- Provide training, supervision and guidance to new staff members.
- Greet and direct guests at private events and explain seating arrangements to keep tables organized.
- Respond to inquiries from attendees and addressed any issues or complaints.
- Utilize great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.
- Run concession stand by preparing food and serving drinks for patrons, applying Responsible Service of Alcohol.
- Barista skills to cover colleagues breaks while on shift.
- Assist with any enquire to any supervisor or manager onsite while on shift when required.
FOOD AND BEVERAGE ASSISTANT
BAZAAR, QT HOTEL
09.2022 - 09.2023
- Greet and seat guests to provide friendly and welcoming experience.
- Assist with setup and breakdown of events, banquets and parties to comply with logistics.
- Communicate efficiently with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Follow food safety practices and sanitation guidelines.
- Maintain high personal grooming standards and uniform presentation.
- Maintain clean and organized restaurant to comply with hygiene and health regulations.
- Payments process.
- Collaborate with other food and beverage attendants to provide prompt, smooth and excellent service.
- Assist supervisor with daily tasks by taking the lead on shift.
HEAD WAITER
IVEAGH GARDEN HOTEL
06.2021 - 02.2022
- Supervise server staff and simultaneously serve personal section of tables.
- Display enthusiasm and promote excellent service to customers, successfully increasing referrals, and walk-in business.
- Handle customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Supervise dining table set-up to prepare for diversity of event types, following strict service standards.
- Use communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Train staff members on use of POS system.
- Check identification for minimum age to sale of alcoholic beverages.
- Carry out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Monitor patrons who request alcohol service to prevent any potential misbehaviour.
Education
Certificate IV - Leadership And Management
Pacific Training
Gold Coast, QLD06.2023
Bachelor of Science - Social Sciences
UCES
Buenos Aires, Argentina03.2018
Skills
- Customer Service
- Critical Thinking
- Brand Representation
- Time management
- Attention to detail
- Staff Education and Training
- Problem-Solving Abilities
- Delivery Scheduling
- Product Knowledge
Studies
- RSA, Victoria / Queensland
- Certificate IV in Leadership and Management. Pacific Training Gold Coast. 2023
- Barista Course, Ireland 2021
- Bachelor Degree in Social Communication 2018
Certification
Bar training. Convention and Exhibition Centre, 2023.
Barista Course. Ireland 2019.
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
BANQUETS AND CONFERENCES ATTENDANT
THE LANGHAM
08.2023 - 11.2023
FOOD AND BEVERAGE ASSISTANT
BAZAAR, QT HOTEL
09.2022 - 09.2023
EXECUTIVE PLANNER OFFICER
CONVENTION AND EXHIBITION CENTRE
07.2022 - 11.2023
HEAD WAITER
IVEAGH GARDEN HOTEL
06.2021 - 02.2022
Certificate IV - Leadership And Management
Pacific Training
Bachelor of Science - Social Sciences
UCES
Bar training. Convention and Exhibition Centre, 2023.
Barista Course. Ireland 2019.
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