Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Vanessa Alp

Taren Point,NSW

Summary

I am attentive and dedicated individual with several years of experience in hospitality. Proficient in POS systems, renowned for maintaining speed and accuracy even during high-traffic periods.

Willing to take on additional responsibilities to contribute towards team goals. Eager to expand expertise across various departments within the business.


Looking for a new career opportunity after being in the same industry for so many years. I'm eager to learn and fasted paced environment is where I thrive.

Overview

12
12
years of professional experience

Work History

Waitress Supervisor

THE CANOPY RESTAURANT
01.2017 - 06.2024
  • .Increased return visits from satisfied customers by fostering a welcoming atmosphere through exceptional service standards.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Used cash registers and credit card machines to cash out customers.
  • Over looked the business during peak hours.


CHASIER

ICA KVANTUM
01.2015 - 05.2016
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Facilitated smoother checkout process, trained new employees on POS systems.

Waitress Supervisor

CAFE FATOLJEN
01.2012 - 01.2015
  • Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
  • Maintained compliance with health regulations through consistent adherence to safety protocols within the workplace.
  • Reduced waste costs by conducting regular inventory checks, tracking spoilage rates, and adjusting order quantities accordingly.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Processed orders on POS system and accepted cash and charge payments.

INTERNSHIP

COOP ONLINE FULFILMENT CENTRE
01.2014 - 03.2014
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Achieved high levels of customer satisfaction by ensuring accuracy in picking and packing orders.

Education

Diploma of Project Management -

AUSTRALIAN PACIFIC COLLEGE
Sydney, NSW
2019

Diploma of Leadership and Management -

AUSTRALIAN PACIFIC COLLEGE
Sydney, NSW
2018

High School Diploma -

PAHLMANS HIGH SCHOOL
Stockholm, Sweden
06.2015

Skills

  • Food Safety
  • Customer Service
  • Worker Training
  • Cash Handling and Payment Acceptance
  • Teamwork and Collaboration
  • Multitasking

Languages

English
Swedish

Timeline

Waitress Supervisor

THE CANOPY RESTAURANT
01.2017 - 06.2024

CHASIER

ICA KVANTUM
01.2015 - 05.2016

INTERNSHIP

COOP ONLINE FULFILMENT CENTRE
01.2014 - 03.2014

Waitress Supervisor

CAFE FATOLJEN
01.2012 - 01.2015

Diploma of Project Management -

AUSTRALIAN PACIFIC COLLEGE

Diploma of Leadership and Management -

AUSTRALIAN PACIFIC COLLEGE

High School Diploma -

PAHLMANS HIGH SCHOOL

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Vanessa Alp