Summary
Work History
Education
Skills
Languages
Timeline
Generic

Vanessa Bellandi

Rockingham,WA

Summary

Professional & expressive sunny waitress with 12 years of experience, working for different types of restaurants, cafes, and events.

I left my country to learn a new language, develop my independence and growth in the Hospitality Industry.

I have over 3 years experience managing a 100-person restaurant, overseeing and training new staff members from diverse backgrounds and cultures. I have continuously adapted my communication style and approach to get the best out of my team and achieve the desired results and meet targets. I have sharpened my skills of thinking on my feet to address individual customer requests and successfully handle operational issues of the venue.

Passionate about meeting the needs of others, I use my best skills to give my customers impeccable service and a sparkling smile leaving them with happy memories of the restaurant.

Work History

Duty Manager

The SeaShell of Lisson Grove
  • Optimised customer experience, serving each guest with a sincere, positive, and enthusiastic attitude.
  • Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
  • Trained employees in essential job functions.
  • Mentored and supported junior staff members to apply best practices and follow procedures.
  • Supervised and coordinated team to provide guidance and support and maximize performance.
  • Processed cash, credit card and voucher payments using POS terminals.
  • Answered phones politely and promptly while accurately recording and confirming reservations.

Head Waiter

Il Baretto
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Ensured compliance with health department regulations through consistent monitoring of cleanliness standards throughout the dining area.
  • Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
  • Optimized table management by strategically seating guests based on reservation status and party size.

Bartender

Mix Global - Summer Festivals Seasons
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.

Waitress

Chameleon
  • Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Greeted new customers, discussed specials, and took drink orders.
  • Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
  • Collaborated with kitchen staff to ensure timely and accurate order delivery for guest satisfaction.

Barista

Tirabaralla
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.

Education

Work in A Veterinary Practice – Feline

Animal Care College
Devon, United Kingdom
2022

Reiki Practitioner, Level 1 & 2- Energy Healing

The Wellbeing Workshop
London, United Kingdom
2021

Fashion Design Diploma

I.P.S.I.A Benvenuto Cellini
Florence, Italy
2014

Skills

  • Hardworking & Passionate

  • Attention to details and customer needs

  • Customer Service

  • Customer service focus

  • Time Management

  • New Employee Training

  • Team Work

  • Neutrality

  • Verbal Communication

  • Professionalism

  • High Energy & Positivity

Languages

Italian
Native or Bilingual
English
Full Professional

Timeline

Duty Manager

The SeaShell of Lisson Grove

Head Waiter

Il Baretto

Bartender

Mix Global - Summer Festivals Seasons

Waitress

Chameleon

Barista

Tirabaralla

Work in A Veterinary Practice – Feline

Animal Care College

Reiki Practitioner, Level 1 & 2- Energy Healing

The Wellbeing Workshop

Fashion Design Diploma

I.P.S.I.A Benvenuto Cellini

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Vanessa Bellandi