Summary
Overview
Work History
Education
Skills
Languages
Drivers License
Availability
Hobbies and Interests
Timeline
Generic

Vanessa Bolton

St Kilda,Victoria

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

21
21
years of professional experience

Work History

Sales Representative

United Foodservice
06.2023 - Current
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Negotiated contracts with clients and developed relationships with key personnel.
  • Optimized territory coverage by strategically planning routes for maximum efficiency in meeting clients facetoface.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Negotiated contracts to secure long-term business relationships and favorable pricing for clients.
  • Collaborated with cross-functional teams to identify and address customer needs.
  • Utilized CRM software to manage customer accounts and track performance metrics.
  • Utilized CRM software to manage client information, track leads, and monitor sales progress efficiently.
  • Streamlined sales processes by identifying inefficiencies and implementing improvements for enhanced productivity.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Developed strong rapport with customers and created positive impression of business.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Recommended complementary purchases to customers, increasing revenue.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Sales Representative

Dench Bakers
09.2022 - 06.2023
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Optimized territory coverage by strategically planning routes for maximum efficiency in meeting clients facetoface.
  • Utilized CRM software to manage customer accounts and track performance metrics.
  • Collaborated with marketing to create impactful promotional materials for increased brand awareness.
  • Utilized CRM software to manage client information, track leads, and monitor sales progress efficiently.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Developed strong rapport with customers and created positive impression of business.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Recommended complementary purchases to customers, increasing revenue.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Online Store Team Leader

Leaf Store Elwood
05.2019 - 10.2022
  • I was promoted to the position of online store team leader in May 2019
  • I manage all aspects of the online store from updating products to dispatching all online orders to customers, as well as answering all customer enquiries
  • The online business has grown by over 40% since I started managing it
  • We receive a minimum of 100 to a maximum of 200 orders per week
  • I have a team of two full-time staff and ten casual employees to help fulfill our customers' orders
  • I enjoy working in the food industry and dealing with customers
  • I love interacting with customers either online, over the phone and face to face
  • I am very much a people person and thrive in making sure our customers are 100% satisfied with our service
  • This is where my passion lies in helping others
  • During the pandemic our online store received almost 80 to 100 orders a day
  • We had to make drastic changes to the way we operated, in order to be able to service our customers, it was a challenging time but also very rewarding.

Volunteer

Fareshare
01.2012 - 01.2020
  • FareShare is a non-profit organization that rescues food that would otherwise be thrown out and with that food they make nutritious and delicious meals to feed those that are in hardship
  • They make 1 million meals a year
  • My contribution was to volunteer my time on a weekly basis to prepare food, such as chopping up fresh produce
  • I have also been involved in raising funds for the organization by doing a few long-distance runs and asking for sponsorship, over the years I raised nearly $10,000 for the organization
  • I enjoyed volunteering at Fareshare, and helping those in need.
  • Represented organization positively and professionally while providing community with much-needed services.
  • Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.
  • Boosted fundraising efforts, securing valuable donations through targeted campaigns.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Assisted with special events and programs.

Produce co-ordinator

Leaf Store Elwood
06.2017 - 05.2019
  • I am currently working at the Leaf Store in Elwood
  • Leaf is a haven for delicious food, they are a provider of the best of Australian produce
  • My main duties were setting up the store with fresh produce every morning
  • I dealt with a lot of customer enquiries daily, everything from where they can find a certain product to what is the best seasonally available produce as well as how to prepare and store produce and the very important recipe recommendations
  • I also attended to customer complaints, such as, I am not happy with the product I took home, I was charged incorrectly for a product
  • A lot of my interactions were face to face with clients, but also phone and online interactions
  • My duties also included dealing with suppliers, receiving orders and checking everything was delivered
  • I have really enjoyed working at Leaf and the opportunities I have been offered in the company
  • My most memorable experience was the opportunity to visit the Melbourne wholesale markets in Epping which was very exciting and a great pleasure to interact with the wholesale suppliers and to see all the fresh produce arriving.

Part-time/casual Storefront/Cashier

Vari's Organics
01.2015 - 01.2017
  • At Vari's Organics, my main duties were greeting and serving customers
  • I had a lot of customer interactions as well as dealing with suppliers and receiving orders
  • At Vari’s we had a lot of online orders from customers, so my role also included getting their orders ready for delivery or pick up
  • I was very diligent about the quality of the produce and products the customer were receiving
  • The products were neatly arranged in boxes and I made sure they were safe for delivery
  • I really enjoyed working at Vari’s Organics
  • I felt it reignited my desire to work in the customer service industry
  • I am very passionate about this area and truly enjoy working with customers.

Manager/Franchise Owner

Toni & Guy Hairdressing Salon
01.2003 - 01.2009
  • I opened a Toni & Guy franchise in Armadale in 2004
  • I started working for Toni & Guy in 2003 as a part-time receptionist in various locations in Melbourne, these included St Kilda, Melbourne and Toorak
  • My role was to mainly take bookings from clients over the phone as well as greet clients as they arrived for appointments
  • I managed the reception area for these salons for about a year, during that time I completed a Business Management course with Toni & Guy Victoria
  • I ran the Armadale franchise from 2004 to 2009
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
  • Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Managed daily cash flow effectively while adhering to company guidelines on deposits, expenditures, account reconciliations.
  • Managed labor, inventory and overhead costs effectively to maintain business profitability.
  • Recruited and trained high-quality staff, resulting in increased customer satisfaction and loyalty.
  • Coordinated business paperwork such as contracts, employee files and tax submissions with good organizational skills.
  • Established strong relationships with local businesses to foster community support and drive foot traffic to the franchise location.
  • Calculated and submitted on-time and accurate royalty payments to corporate office to maintain franchise in good standing.
  • Organized successful community events promoting the franchise''s brand to drive increased awareness and customer engagement.
  • Spearheaded local charitable initiatives on behalf of the franchise brand, enhancing public perception and goodwill within the community.
  • Handled team, customer and operations issues with calm, knowledgeable strategies to keep business on-track against targets.
  • Successfully resolved customer issues with diplomacy and professionalism, ensuring repeat business from satisfied clientele.
  • Fostered an inclusive workplace culture emphasizing teamwork and open communication among employees which led to higher employee retention rates.
  • Developed solid rapport with vendors, ensuring timely delivery of goods and services while managing cost expectations.
  • Maintained a clean, safe environment for both customers and employees through regular inspections and adherence to health code regulations.
  • Conducted regular performance evaluations for staff members to identify areas of improvement and implement necessary changes promptly.
  • Cultivated strong relationships with customers via in-store connections and strong social media presence.
  • Developed comprehensive, well-organized financial records to maintain accuracy and facilitate efficient business management.
  • Continuously monitored store appearance ensuring it met franchisor''s visual standards; conducting frequent maintenance checks and improvements as needed.
  • Increased franchise revenue by implementing innovative marketing strategies and promotional events.
  • Implemented inventory control systems to reduce waste and optimize product ordering processes, thereby improving profitability.
  • Negotiated favorable contracts with suppliers, resulting in lower costs without sacrificing quality or service levels.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Managed day-to-day business operations.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Reported issues to higher management with great detail.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • I ran the reception area and so I greeted clients as they came in and built great relationships in this area for the next five years
  • I managed a team of ten to fourteen staff over that period
  • I organized rosters, payroll and stock control
  • I enjoyed my time owning a franchise
  • I learnt a lot from this experience and whilst I cherished my time working for myself as a franchisee, it demanded a lot, on average I worked 50 -60 hours per week
  • I look back on this time with very fond and happy memories.

Education

Bachelor Of Teaching -

Deakin University

Skills

  • Customer Service
  • Customer Relations
  • Customer Relationship Building
  • Interpersonal communication skills
  • Relationship Building
  • Product and service knowledge
  • Complex Problem-Solving
  • Product and Service Sales
  • Customer Retention
  • Client Service
  • Upselling and Cross Selling
  • Relationship selling
  • Customer Success Management
  • Account Management
  • Cold-calling
  • Lead prospecting
  • Staff Training
  • Contract Negotiations
  • CRM proficiency
  • Strong Communication and Interpersonal Skills
  • Adaptable and Flexible
  • Attention to Detail
  • Friendly and Helpful
  • Honest and Dependable
  • Reliable and Responsible
  • Meeting Sales Goals
  • Positive Customer Engagement
  • Customer Assistance
  • Excellent Written and Verbal Communication
  • Building Customer Loyalty
  • Engaging with Diverse Customers
  • Computer Proficiency and Microsoft Office
  • Exceeding Customer Expectations
  • Flexible Hours

Languages

Fluent in Spanish

Drivers License

Current Victorian drivers license

Availability

Full time

Hobbies and Interests

I am very passionate about nutrition and health. I have been interested in running since my late teens and now at this point I have become interested in running ultra-marathons. I have been running ultra-marathons since January 2012, I have had a few successes and accomplishments.

Timeline

Sales Representative

United Foodservice
06.2023 - Current

Sales Representative

Dench Bakers
09.2022 - 06.2023

Online Store Team Leader

Leaf Store Elwood
05.2019 - 10.2022

Produce co-ordinator

Leaf Store Elwood
06.2017 - 05.2019

Part-time/casual Storefront/Cashier

Vari's Organics
01.2015 - 01.2017

Volunteer

Fareshare
01.2012 - 01.2020

Manager/Franchise Owner

Toni & Guy Hairdressing Salon
01.2003 - 01.2009

Bachelor Of Teaching -

Deakin University

Similar Profiles

CREATE PROFILE
Vanessa Bolton