- Camping
- Hiking
- Cooking
- Reading
- Crafts
- Piano
- Animals
- Movies
- Puzzles
Vanessa Boyce
Longwarry,VIC
Summary
Dynamic all-rounder with a proven track record at Jessie Mays Support Solutions, adept in relationship development and project management, as well as strong skills in decision-making and Xero proficiency to drive growth and streamline operations. Demonstrated leadership in fostering team collaboration and achieving targets, enhancing customer service and operational efficiency.
Overview
15
15
years of professional experience
Work History
Business Development Manager
Jessie Mays Support Solutions
03.2021 - Current
- Generated new business with marketing initiatives and strategic plans.
- Established relationships with key decision-makers within the organization to promote growth and retention.
- Negotiated and closed brokerages with new clients.
- Reached out to potential customers via telephone, email, and in-person inquiries and built connections to achieve business growth.
- Represented company and promoted products at industry events.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Self-motivated, with a strong sense of personal responsibility.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked well in a team setting, providing support and guidance to colleagues.
- Developed strong communication and organizational skills through working on group projects.
- Resolved problems, took on constructive feedback to improve operations and provide exceptional service.
- Applied effective time management techniques to meet tight deadlines.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Passionate about learning and committed to continual improvement.
- Implemented new technology and software applications within the company, providing training and mentorship to team members.
- Organized and detail-oriented with a strong work ethic.
- Ability to develop and maintain courteous and effective working relationships.
- Used accounting software (Xero) to reconcile accounts, track income, and generate invoices.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Responded to inbound inquiries regarding accounts and payments.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Utilized Microsoft Excel and Xero software to manage invoices and payments.
- Negotiated payment arrangements with customers to establish timely receipt of payments.
- Monitored accounts to verify compliance with payment terms and schedules.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Worked effectively in fast-paced environments.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
Store Manager
My Dream Cake
09.2018 - 11.2020
- Maintained proper product levels and inventory controls for merchandise. Ensured storage facilities were organised to facilitate effective ordering and stock rotation.
- Managed inventory control, cash control, and store opening and closing procedures.
- Supervised guests at front counter, answering questions regarding products and utilising my skills and knowledge to increase sales.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Completed point of sale opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales through excellent customer service and adherence to standard practices.
- Assisted with hiring, training and mentoring new staff members.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Escalated issues to higher management as required.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Assisted in the planning, fit-out and launching of a second retail location.
Nursery Supervisor
Greenhills Propagation Nursery
03.2016 - 09.2018
- Worked to meet production targets to ensure the production schedule was met.
- Adaptable and proficient in learning new concepts quickly and efficiently, and adapting to environmental changes such as extreme heat/cold, pest and disease..
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked well in a team setting, providing support and guidance.
- Achieved production targets on by carefully managing processes and working alongside other departments..
- Met established regulatory and organizational guidelines mandating cleanliness and hygiene to reduce risk of disease.
Various Chef Roles
Numerous Restaurants & Cafes
01.2010 - 02.2016
- Worked within all areas of the kitchen during prep times, service times and cleaned equipment after every shift.
- Maintained well-organized mise en place to keep work consistent and ensure smooth services.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Monitored line processes to maintain consistency in quality, quantity, and presentation.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Placed orders to restock items before supplies ran out.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Implemented food cost and waste reduction initiatives to save money.
- Worked closely with front-of-house staff to facilitate excellent customer service.
Education
Cert III - Commercial Cookery
Chisholm Institute
Melbourne, VIC07-2014
Skills
- Decision-Making
- Project Management
- Relationship Building
- Relationship Development
- Customer Service
- Team Leadership
- Research
- Proficient in Xero
- Verbal and written communication
- Dependable and Responsible
- First Aid/CPR
Interests
Timeline
Business Development Manager
Jessie Mays Support Solutions
03.2021 - Current
Store Manager
My Dream Cake
09.2018 - 11.2020
Nursery Supervisor
Greenhills Propagation Nursery
03.2016 - 09.2018
Various Chef Roles
Numerous Restaurants & Cafes
01.2010 - 02.2016
Cert III - Commercial Cookery
Chisholm Institute
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