Vanessa Burke
Lower Plenty,VIC
Summary
I have had an opportunity to be a house Co-ord for Odyssey with approx 80 residents. Facilitating groups, problem solving some challenging situations between very different personality types. Decision making with consequences.
Overview
25
25
years of professional experience
Work History
Co-Ord
Odyssey House Victoria (Volunteer Work)
10.2024 - Current
- Facilitated groups with residents to resolve conflict and develop healthier ways to communicate and providing feedback
- Proven ability to learn quickly and adapt to new situations.
- Organising the facilitation of residents to appointments.
- Working independently and collaboratively in a team environment.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Childcare Volunteer
Odyssey House Victoria
03.2024 - Current
- Complied with strict safety and organizational regulations, policies, and procedures.
- Supervised children of various ages on playground and field trips.
- Logged information regarding naps, feedings, and any medications administered.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
- Encouraged children's emotional and social development.
- Monitored children's activities to verify safety and wellbeing.
- Provided support and guidance to children in conflict resolution.
Receptionist/Floor Staff Member
Fitness First
04.2012 - 05.2014
- Confirmed appointments, communicated with clients, and updated client records.
- Assisted with onboarding new clients and securing paperwork completion.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Instructed gym members about correct use of weight resistance and cardiovascular equipment.
- Explained and demonstrated safe and appropriate exercises for clients of various fitness and physical abilities.
- Created individualized fitness programs to meet clients' goals, physical abilities and limitations.
- Motivated participants through one-on-one instruction and positive feedback.
- Explained use of exercise equipment to all participants, prioritizing safety at all times.
Fashion Retail Assistant
Quick Brown Fox
01.2008 - 11.2009
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Responded to customer requests for products, services, and company information.
- Attended to customer complaints and processed product return or replacement requests.
- Cash and card handling including assisted customers with returns, refunds and resolving transaction issues.
- Built customer loyalty and retention through good communication and relationship building.
Fashion Design Assistant
Bettina Liano
03.2000 - 12.2006
- Design Sample Cutting
- Patternmaking/Cutting
- Sat in on fittings with head designer, along with fitting model to alter design pattern.
- Corresponded with clients through email, telephone, or postal mail.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained confidentiality of information regarding clients and company.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Education
Diploma - A.O.D
Odyssey Institute
Victoria01-2026
Diploma - Design
Melbourne School of Fashion
Fitzroy, VIC01-2004
Skills
- Certified in first aid and CPR
- Certified in Mental Health First Aid
Timeline
Co-Ord
Odyssey House Victoria (Volunteer Work)
10.2024 - Current
Childcare Volunteer
Odyssey House Victoria
03.2024 - Current
Receptionist/Floor Staff Member
Fitness First
04.2012 - 05.2014
Fashion Retail Assistant
Quick Brown Fox
01.2008 - 11.2009
Fashion Design Assistant
Bettina Liano
03.2000 - 12.2006
Diploma - A.O.D
Odyssey Institute
Diploma - Design
Melbourne School of Fashion
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