Vanessa WenRu Chen

• Created attractive displays.
• Described merchandise and explained product operation to customers.
• Computed sales prices, totaled purchases, and processed payments.
• Self-motivated, with a strong sense of personal responsibility.
• Skilled at working independently and collaboratively in a team environment.
• Worked effectively in fast-paced environments.
• Managed time efficiently in order to complete all tasks within deadlines.

• Listened to customer details and offered matching solutions to meet wide range of requirements.
• Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
• Developed and delivered engaging sales presentations to convey product benefits.
• Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
• Balanced and organized cash register by handling cash, counting change, and storing coupons.
• Greeted customers, helped locate merchandise, and suggested suitable options.

• Guided customers in choosing items that reflected personal style and shape.
• Recommended merchandise based on customer needs.
• Increased purchase totals by recommending additional items.
• Completed purchases with cash, credit and debit payment methods.

• Greeted and registered guests.
• Developed and executed sales promotions.
• Chinese tour guide.

• Confirmed that appropriate changes were made to resolve student' problems.
• Educated customers on course and service offerings.
• Answered student's questions and addressed problems and complaints in person by mandarin.

• Accepted and completed cash, check and credit card payments.
• Received and processed product returns.
• Met customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

• Instructed 5-8 years old students calligraphy writing skills.

• Provided expert product and service information.
• Completed purchases with cash, credit and debit payment methods.
• Offered product and service consultations.

Advance diploma of Leadership and management

Diploma of Travel and tourism management

Certificate IV in English Proficiency