Vanessa Clemenzi
Nambucca Heads,NSW
Summary
Detail-oriented professional with bilingual abilities and experience in Business and customer service. Well-educated and self-assured with superior communication skills. Over five 8 Years of experience in Administration and Management. Collaborative leader with a dedication to partnering with coworkers to promote an engaged, empowering work culture. Documented strengths in building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings. I can also be a strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organisational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
20
20
years of professional experience
Work History
Logistics Officer
Erskine Oral Care
09.2022 - Current
- Collaborate with shipping department staff to facilitate smooth materials shipping and returns to correct vendors.
- Coordinate shipping, details of delivery, documents and freight costs in order to achieve correct billing.
- Delivery logistics support to the company on day to day basis.
- Support my manager in all logistics assets.
- Receive in the system high volume of datas, products specifications and bills.
- Organize shipments for national and international markets.
- Importation of items via air and ocean.
- Able to use multiple functions of Sage Evolution, passionate about Netstock and Supply chain demand forecasting.
- Entering sales orders and purchase orders in the system
- Liaise with customers and suppliers.
- Able to follow up complex tasks even in time critical situation
- Produce Commercial Invoices assuring international exportation standards.
- Quickly learn new skills and apply them to daily tasks, improving efficiency and productivity.
- Process and enter customer orders into database and provided proactive customer service for accounts.
- Handl high-volume paperwork and collaborat with administrators to resolve invoicing and shipping problems.
- Collaborated with the procurement processes, ensuring timely acquisition of materials and resources while maintaining cost-effective purchasing strategies.
Warehouse Administration and Management
Coopers Surf Australia, Alterations
03.2021 - 07.2022
- Demonstrate key expertise in managing warehouse administrative functions and tasks, ensuring the meeting of deadlines with efficient workflow management.
- Accurately enter data such as invoices for goods received and Purchase Orders (POs) with costs into the system.
- Apply strongly-developed computer literacy skills to manage documentation, and paperwork such as consignment notes, Excel spreadsheets tracking data and statistics, preparing reports and exporting to Excel before providing well-written reports to Management.
- Engage with an excellent telephone and email manner, coordinating correspondence with well-developed communication skills.
- Ensure a high degree of accuracy with filing and archiving, maintaining accessibility for those authorised, and maintaining privacy and confidentiality.
- Competently assist Buyers with procurement and management of stock, including reporting on statistics.
- Perform a wide range of ad-hoc administrative duties to assist Management
- Apply a keen eye for errors and discrepancies with adaptability and flexibility in my approach to challenges researching the issues before determining feasible resolutions with confidence in my decision-making capabilities
- Ensure the verification of order confirmations and manage cancellations and short orders with efficient resolutions
- Collaborate with the team, Buyers and assist Buyers with seasonal rotations ensuring adequate stock levels
- Liaise effectively with industry representatives, including suppliers and brands, on behalf of the business, appropriately representing the company with professionalism and integrity and playing an integral role as the primary point of contact for stakeholders such as staff, brands and other representatives
- Consistently comply with company policies, and procedures and align my practice with the standards
- Efficiently organise logistics for deliveries fulfilling orders with key attention to detail
Business Manager
Versace
07.2018 - 01.2020
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Rotated merchandise and displays to feature new products and promotions.
- Reviewed and monitored schedules, purchases and other expenses to maintain a quarterly budget.
- Coached sales associates on product knowledge by using a wide variety of training tools.
- Approved regular payroll submissions for employees.
- Supervised guests at the front counter, answering questions regarding products.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Store Manager
Max Mara Group
03.2014 - 07.2018
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Developed new store location from ground up by hiring and training efficient team.
Art Curator/Stylist
Free Lence/Volunteer
01.2012 - 01.2014
- Moved and handled various types of artwork with exceptional care for " Fondazione Pastificio Cerere" Rome 2013, helping set up the Expo called " verde curato da voi". The theme was about ecology and social responsibility.
- Provided education and guidance to clients about fashion trends and styling techniques for the Boutique Loghi Taurana in Rome in 2012/2013
- Collaborated with the University of Rome Tor Vergata. During my study, I participated in archaeological researches for the development of the historical site "Ostia Antica"
- Tarquinia, Museo Nazionale Archeologico September 2012, Arte Ertrusca Exposition.
Assistant Curator/ Tour Guide
Volunteer
01.2004 - 01.2012
- I worked as Tour Guide in my city on and off between travels.
- Guided groups up to 20 people on scheduled tours.
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
- Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
- Built personal relationships with guests to promote positive experiences.
- Provided information on various sites throughout the area, relaying little-known stories to provide interest.
- Shared historical and cultural context to keep the tour profound and true to the City's heritage.
- Provided suggestions and recommendations for activities, restaurants and accommodations to keep customers entertained after the tour.
Education
Marketing Fundamentals
On-line2017
Short Course Spanish Literature -
Escuela De Idioma
Spain2007
English Language And Literature
EF English School
Miami USA2005
Diploma in Tourism And Art -
Marco Polo Institute
Rome, Italy2002
Skills
- Business Planning
- Data Collection
- Business Administration
- Cross-Functional Communication
- Complex Data Visualization
- Marketing Campaigns
- Lead Generation
- Social Media Promotion
- Issue Resolution
- Contract Negotiation Expertise
- Demand forecasting
Timeline
Logistics Officer
Erskine Oral Care
09.2022 - Current
Warehouse Administration and Management
Coopers Surf Australia, Alterations
03.2021 - 07.2022
Business Manager
Versace
07.2018 - 01.2020
Store Manager
Max Mara Group
03.2014 - 07.2018
Art Curator/Stylist
Free Lence/Volunteer
01.2012 - 01.2014
Assistant Curator/ Tour Guide
Volunteer
01.2004 - 01.2012
Marketing Fundamentals
Short Course Spanish Literature -
Escuela De Idioma
English Language And Literature
EF English School
Diploma in Tourism And Art -
Marco Polo Institute
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