Vanessa Cole
Office Administration
Darwin,NT
Summary
I am an organized, driven, and compassionate worker. An Aboriginal woman, mother and working professional.
Experienced in administration and support roles at the Department of Education. Proven ability to enhance student engagement and streamline operations, utilizing Microsoft Office Suite and exceptional customer service skills to foster collaboration and improve performance.
Committed to achieving organizational goals through effective teamwork.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills.
Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
2023
2023
years of professional experience
Work History
Student Adminstration Support
Department of Education -Gillen Primary School
01.2021 - 11.2022
- Followed school and classroom policies, regulations, dress codes, and schedules.
- Developed strong relationships with parents and guardians through consistent communication about student progress and goals.
- Championed a growth mindset culture within the classroom, inspiring students to embrace challenges and persevere through obstacles in pursuit of their academic goals.
- Attend to front counter duties, first point of contact with students, families, external and internal contacts.
- First Aid Officer
- Data entry, using data base system's
- Receiving and Receipting payments using MYOB Student record management.
- Adhoc task to assist all staff members/ families.
- Collating and distributing school Newsletter.
Outreach Support Worker
Danila Dilba
01.2020 - 11.2020
- Engaging with care coordinated and Renal patients
- Assisting Care coordinator, home visits and providing transport to and from appointments internally and externally.
- Assisting with chronic disease recalls.
- updating clinical item notes, using communicare.
- Adhoc projects as directed by clinic manager.
- Providing relief for customer service officers.
- Booking appointments, updating biographic details, checking in clients.
- Uploading patients discharge summaries .
- Ensured compliance with relevant regulations while managing programs or projects aimed at improving quality of life for residents.
- Contributed to strategic planning processes to support long-term goals for sustainable community development.
- Helped clients navigate social services system and access needed resources.
- Coordinated with different service providers to meet clients' individual needs.
- Kept case files updated, accurate and aligned with requirements.
Front Office Administrator
Department Of Education - Moil Primary School
09.2016 - 12.2019
- Responded to inquiries from callers seeking information.
- Managed front office operations, ensuring a welcoming environment for student, parents /guardians and visitors alike.
- Kept reception area clean and neat to give students and families positive first impression.
- Provided clerical support to teachers, principle by copying, faxing, and filing documents.
- Assisted in the onboarding process for new employees, providing comprehensive training and guidance as needed.
- Ensured timely completion of tasks by delegating responsibilities appropriately among support staff members.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Reconciled account files and produced monthly reports.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
Administrator
Department of Corporate and Information Services - People and Development
11.2012 - 08.2017
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by departments policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Assisted in Coordination company events such as and meetings
- First point of contact, answering phones and generic email
- Adhoc tasks to assist all team members.
- Record Management using HP TRIM.
- Archiving hard copy records for storage at Iron Mountain
- Adhoc projects as requested and assisted team members with various projects.
- Updating internal registers such as, Probation Register, Studies Assistance and Outside employment.
- Updating Agencies organization charts using microsoft Viso
- Designing various flow charts on agency processes.
- Finance and Procurement within business unit, creating purchase requests, coding invoices through EIMS for payment by the delegate, gathering quotes from various suppliers.
- Assisting the Workforce Development team within People and Development. Organizing training sessions such as Cultural Competency Training and DCIS Orientation.
- Utilized Boxi HR to run various reports of a financial human resource or IT nature.
Indigenous Employment Program
Department of Business Services
2011 - 2012
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written, With participants, CDU lectures, workplace managers and team members.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- General Administration duties, first point of contact, answering phones and generic emails.
- Adhoc projects as requested by manager.
- Assisted with organizing Information sessions.
- Record keeping, using Trim.
- Organizing catering.
- Data entry, attendance sheets and workplace attendance.
Education
High School Diploma -
Alice Springs High School
Alice Springs, NTCDU
Darwin, NTTraining in Internal NTG Systems
Skills
- Fast learner
- Positive attitude
- Time management
- Attention to detail
- Punctual and reliable
- Team collaboration
- Active listening
- Complex Problem-solving
- Event coordination
- Performance improvement
- Microsoft Office Suite
- Customer service
- Team support
- Conflict management
- Networking
Timeline
Student Adminstration Support
Department of Education -Gillen Primary School
01.2021 - 11.2022
Outreach Support Worker
Danila Dilba
01.2020 - 11.2020
Front Office Administrator
Department Of Education - Moil Primary School
09.2016 - 12.2019
Administrator
Department of Corporate and Information Services - People and Development
11.2012 - 08.2017
Indigenous Employment Program
Department of Business Services
2011 - 2012
High School Diploma -
Alice Springs High School
CDU
Training in Internal NTG Systems
Similar Profiles
Marita Burston-StowMarita Burston-Stow
Classroom Teacher at Department of Education- East Beechboro Primary SchoolClassroom Teacher at Department of Education- East Beechboro Primary School
Neha MehtaNeha Mehta
Primary Classroom Teacher at Mickleham Primary School Department of EducationPrimary Classroom Teacher at Mickleham Primary School Department of Education
BALINDILE MGIBABALINDILE MGIBA
Educational Assistant (Natural Sciences and Tech) at Department Of Education (Lundanda Primary School)Educational Assistant (Natural Sciences and Tech) at Department Of Education (Lundanda Primary School)
Lesika Israel MakheneLesika Israel Makhene
Security Officer at C.P.C Department of Education - Emsebeni primary schoolSecurity Officer at C.P.C Department of Education - Emsebeni primary school
Byron TourleByron Tourle
Marine Technician at Defence ForceMarine Technician at Defence Force