Vanessa Deselys-Claite

• Enter data into system and update customer contacts with information to keep records current.
• Create welcoming environment for customers by greeting and assisting, as well as quickly responding to customer inquiries and needs.
• Input data and process system change to generate accurate reports.
• Proofread and edit professional documents to fix errors.
• Compose inter-office correspondence and provided product and service information to customers.
• Conduct research to assist with routine tasks and special projects.
• Update pricing, signage and displays to deliver accurate product information.
• Input data into spreadsheets and databases.
• Inform and support business leaders through consistent communication and administrative support duties.
• Edit documents to keep company materials free of grammar errors.
• Balance multiple roles to accomplish diverse tasks
• Create and update physical records and digital files to maintain current, accurate, and compliant documentation.
• Communicate with customers via phone and email to confirm deliveries and respond to inquiries.

Plus all of the roles listed in the previous Job Description, when required.

• Inspect plants to identify for signs of disease or infestation and address problems early.
• Check for any germination issues after seeds have been sown.
• Transplant seedlings and young plants to promote growth and prepare plants for sale.
• Assist with operating tractors to transport plants and perform grading.
• Assist customers with finding requested plants and flowers.
• Water and prune plants and trees to maintain health and attractiveness.
• Answer questions and provide information regarding plants and care to help customers make informed decisions.
• Pick seedling orders to be delivered to commercial growers and commercial and wholesale nurseries.

• Interacted with customers by phone, email, or in-person to provide information.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Responded to inquiries from callers seeking information.
• Maintained organized files and stocked supplies to support team needs and maximize performance.
• Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
• Provided clerical support, addressing routine, and special requirements.
• Managed daily data entry and kept clerical information accurate and up-to-date.
• Maintained and updated office records, both digital and physical.
• Completed clerical tasks such as filing, copying, and distributing mail.
• Input data into spreadsheets and databases.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.