Vanessa Dicuonzo
Skye,VIC
Summary
Dedicated to offering exceptional customer service to clients and team members. Detail-oriented with strong organisational skills. Ability to handle multiple priorities simultaneously. Positive and upbeat with strong relationship-building abilities.
Overview
28
28
years of professional experience
Work History
Accounts Payable, Accounts Receivable
Hubergroup Australia New Zealand
06.2024 - Current
- Processed and managed invoices, ensuring timely and accurate payments to vendors.
- Reconciled vendor statements and accounts, resolving discrepancies and maintaining positive vendor relationships.
- Managed corporate credit card transactions and prepared related reconciliations.
- Monitored accounts receivable aging reports, ensuring timely collection of outstanding balances.
- Processed customer payments, bank transfers and credit card payments.
- Processed payments in multiple currencies.
- Preparing and maintaining Excel spreadsheets.
Accounts Officer/Customer Service Representative
Feature Doors & Windows
Carrum Downs, VIC
07.2016 - 06.2024
- Provide friendly, professional, and timely assistance to all clients via email, phone or in the office.
- Customer satisfaction by efficiently managing incoming calls and directing them to appropriate staff members.
- Scheduling on-site installations usually 6-8 installations per day plus booking and managing estimator’s diary.
- Liaising with customers, carpenters, suppliers and management to resolve issues efficiently.
- MYOB experience
- Accounts Payable/Accounts Receivable
- Process customer payments.
- Stock Ordering.
- Data entry, office supplies.
- Quoting, Tax Invoices.
- Reduced late payment penalties by closely monitoring due dates and managing timely payments.
- Maintained accurate financial records by regularly reconciling accounts payable/receivable transactions.
- Month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Lodge Payroll Tax, PAYG, GST/BAS
- Payroll - Sub Contractors
- Implemented effective filing systems for both electronic and physical documents related to electronic batch payments, payroll processing, ensuring easy access when needed.
- Enhanced operational efficiency by implementing continuous improvement strategies and streamlining processes.
Co-Coordinator - Leader
Karingal Primary School OSHC, Camp Australia
Australia
11.2014 - 10.2015
- To provide exceptional customer service to the parents, children and the school community
- Creating an inclusive environment, where children feel safe, respected and comfortable in being themselves
- Abide by the company's policies and procedures
- Comply with very strict occupational Health and Safety policies and procedures
Sales Assistant
Jo Mercer
03.2013 - 03.2014
- Customer Service
- Working cooperatively in a team environment
- Ability to work under pressure and meet my targets
- Comply with the company's policies and procedures
- Administration.
Team Manager
Carrum Downs Junior Football Club
03.2004 - 01.2014
- My role as Team Manager was to represent the team on behalf of the club and ensure all team members are kept up to date with training/game day details
- Have a sound understanding of the league rules and regulations
- Work with the committee in regards to job allocations for parents.
IT & Systems Trainer/Internal Auditor
Reece Plumbing Pty Ltd
10.2000 - 05.2003
- IT & Systems Trainer/Internal Auditor responsible for South East Victoria, South Australia & Western Australia
- Deliver classroom training to new employees in groups of up to 20 people
- Conduct audits, covering every aspect of the company's business - Customer Service, Store Presentation, Inventory, OH&S, HR, Quotes, Customer Orders
- Reece Continuous Improvement program
- Working effectively with Branch Managers and Staff to improve Store & Staff Performance
- Responsible for ensuring the effective implementation of customer service standards within my territory
- Deliver on-site training sessions
Sales Consultant/Customer Service Officer
Reece Plumbing Pty Ltd
Melbourne, VIC
09.1999 - 10.2000
- I achieved the role of Customer Service Officer
- Showroom Consultant's Customer Orders, Quotes and After Sales
- In charge of handling and resolving customer complaints & queries
- Responsibility to achieve personal sales target
- Responsible for merchandising homewares section & implementing sale promotions.
Store Manager
Lisa Jane Fashions
02.1997 - 09.1999
- Processed and managed invoices, ensuring timely and accurate payments to vendors.
- Reconciled vendor statements and accounts, resolving discrepancies and maintaining positive vendor relationships.
- Managed corporate credit card transactions and prepared related reconciliations.
- Monitored accounts receivable aging reports, ensuring timely collection of outstanding balances.
- Processed customer payments, bank transfers and credit card payments.
- Processed payments in multiple currencies.
Education
John Paul College
Frankston, VICSkills
- Excellent Communication
- Problem-solving abilities
- Multitasking and Prioritisation
- Time management skills
- Multi-line phone operation
- Interpersonal Skills
- Adaptability and Flexibility
- Continuous Improvement Focus
- Client Relations and Customer Service
- Professional Demeanour
- Administrative Support
- MYOB AccountRight/SAP
Additional Information
I enjoy walking and playing tennis.
References on request.
Timeline
Accounts Payable, Accounts Receivable
Hubergroup Australia New Zealand
06.2024 - Current
Accounts Officer/Customer Service Representative
Feature Doors & Windows
07.2016 - 06.2024
Co-Coordinator - Leader
Karingal Primary School OSHC, Camp Australia
11.2014 - 10.2015
Sales Assistant
Jo Mercer
03.2013 - 03.2014
Team Manager
Carrum Downs Junior Football Club
03.2004 - 01.2014
IT & Systems Trainer/Internal Auditor
Reece Plumbing Pty Ltd
10.2000 - 05.2003
Sales Consultant/Customer Service Officer
Reece Plumbing Pty Ltd
09.1999 - 10.2000
Store Manager
Lisa Jane Fashions
02.1997 - 09.1999
John Paul College