Vanessa Douglas
Perth,Tasmania
Summary
Tourism professional blending both hands-on and business management functions, gained through working in the Tasmanian tourism industry for over twenty years across the hospitality, accommodation, and adventure tour guiding sectors. Providing advocacy and consultancy services, I provide significant input from both an operational, service delivery and business needs perspective. Highly motivated and efficient.
Overview
24
24
years of professional experience
Work History
Non-executive Board Director
Tourism Industry Council Tasmania (TICT)
01.2022 - Current
- Advocated for the organization's mission, vision, values, and goals among stakeholders.
- Provided feedback on strategic decisions when requested by the CEO or other senior leaders.
- Actively sought out potential partnerships or alliances that could benefit the organization.
Executive Officer
Tasmanian Visitor Information Network Inc.
01.2022 - Current
- Forged and maintained relationships with external stakeholders such as Tourism Tasmania, Department of State Growth, TCCI, Tourism Industry Council Tasmania, Municipal Councils, Department of Premier and Cabinet, Tasmania Fire Service, suppliers, partners, and regional tourism organisations statewide.
- Conducted regular audits of physical assets and management procedures.
- Identified product improvements or new products by remaining current on industry trends, market activities and competitors.
- Coordinated with industry partners to ensure successful collection of data on visitor spend, behavior and trends.
- Reviewed existing practices to identify areas for improvement or cost reduction initiatives.
- Analyzed financial data and prepared comprehensive reports for senior management team.
- Prepared bank reconciliations, managed field audits and reviewed accounting records for accuracy. Proficient using MYOB and Xero Accounting software.
- Annual acquittal reporting.
- Performed secretarial functions, preparation of minutes, meeting structure and corporate governance leadership.
- Produced financial reports and audit documentation to facilitate internal and external auditing.
Company Director
A & V Douglas Holdings Pty Ltd
Perth, TAS
01.2019 - Current
- Executive board director.
- Secretary.
Executive Officer
A & V Douglas Trading Trust
Perth, TAS
01.2019 - Current
- Set goals and expectations for direct reports using performance review process, holding staff accountable.
- Established operational guidelines and identified opportunities for improvement.
- Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
- Organized and oversaw work schedules of labourers.
- Managed safety and health programs, enforcing compliance with occupational health and safety regulations.
- Reviewed budgetary data for accuracy and consistency with goals and objectives.
Administrative Director and Public Officer
Angus Douglas Artist
01.2009 - Current
- Maintained records to orchestrate event details, customer requests and billing information.
- Monitored expenses related to events.
- Created detailed timelines for each event and ensured all tasks were completed on time.
- Managed communications with attendees, sponsors, vendors and other stakeholders throughout the event planning process.
- Developed social media marketing strategies to help brand company and increase sales.
- Worked with management team to oversee and monitor marketing strategy.
- Developed and owned strategic narrative on key initiatives to drive demand.
Accounts Administration to small business clients
Northern Midlands TAS
01.2002 - Current
- Trained business owners to operate accounting software systems for small business administration.
- Advised managers on how best to utilize available resources in order to maximize efficiency and reduce costs.
President
Evandale Primary School Parents & Friends Association (voluntary position)
01.2019 - 01.2021
- Collaborated with fundraising supervisors and teams to boost promotion and funds.
- Connected with sponsors via phone, email and in-person interactions.
- Connected with donors via phone, email and in-person interactions.
- Reached out to community contacts to promote cause, raise support and develop donor relationships.
Executive Board Member
Tasmanian Women in Agriculture
01.2019 - 01.2020
- Maintained and monitored a range of corporate governance policies and procedures.
- Collaborated with management team to design customized training initiatives.
Accommodation Manager & Host
The Scullery B&B
Perth, TAS
01.2017 - 01.2019
- Managed budget and expenditures, supplies and renovations and drove operations to meet sales and profit margins.
- Optimized room rates to gain maximum occupancy figures to improve revenue growth.
- Quality control: ensured high standard of presentation
- Customer service, satisfaction and conflict resolution.
Co-founder/Director, Retail Manager
The Artist
Launceston, TAS
01.2014 - 01.2015
- Developed and implemented strategies to optimize customer experience.
- Supervised installation of artwork within the space according to curatorial specifications.
- Organized monthly events such as artist talks, exhibition openings and workshops.
- Created an online presence for the gallery with a website, social media accounts, and email campaigns.
Accounts Manager & Payroll
Creative Building Pty Ltd
Sorell, TAS
01.2009 - 01.2012
- Prepared P&L reports and financial statements for review.
- Accounts receivable and payable.
- Audited, reviewed and compiled payroll reports, records and related summaries.
Senior Tour Guide
The Bay of Fires Walk, Cradle Mountain Huts Walk
Launceston, TAS
01.2001 - 01.2002
- Conducted comprehensive tour narrations to adventure participants for safe execution of planned outdoor activities.
- Lead groups of tourists on guided hikes, providing information about the local flora and fauna.
- Contract/Temp Tour Guiding Services for Tourism Tasmania's Visiting Journalist’s Program
- Private exclusive guided tour packages.
Co-founder, Operations & Retail Sales Manager
The Art of Tea
Hobart, TAS
01.2000 - 01.2001
- Small business establishment.
- Inventory, sales records, product research, marketing strategy, and retail sales.
- Set pricing structures according to market analytics and emerging trends.
- Networked in community, obtained referrals from customers and used sales techniques such as cold calling to increase business.
Education
Cert III Outdoor Recreation -
TAFE, Hobart TAS
01.2001
Cert II Tourism Guiding -
TAFE, Hobart TAS
01.2001
Remote Area First Aid -
TAFE, Hobart TAS
01.2001
Fahan School, Sandy Bay TAS
Skills
- Business Operations Management
- Executive and non-executive Board Director Experience
- Strategic Direction and advocacy
- Accounts Administration – MYOB and Xero Accounting Software
- Microsoft suite
- Mail Chimp Correspondence Software & Website Management
- Data entry & Archiving
- Corporate Governance
- Events Coordination & Planning
- Community Fundraising
- Retail Sales & Customer Service
- Media, Promotional & Marketing
- Secretarial Duties
- Telephone, Correspondence, Reception
- Budget forecasting
- Acquittal Reporting
Timeline
Non-executive Board Director
Tourism Industry Council Tasmania (TICT)
01.2022 - Current
Executive Officer
Tasmanian Visitor Information Network Inc.
01.2022 - Current
Company Director
A & V Douglas Holdings Pty Ltd
01.2019 - Current
Executive Officer
A & V Douglas Trading Trust
01.2019 - Current
President
Evandale Primary School Parents & Friends Association (voluntary position)
01.2019 - 01.2021
Executive Board Member
Tasmanian Women in Agriculture
01.2019 - 01.2020
Accommodation Manager & Host
The Scullery B&B
01.2017 - 01.2019
Co-founder/Director, Retail Manager
The Artist
01.2014 - 01.2015
Administrative Director and Public Officer
Angus Douglas Artist
01.2009 - Current
Accounts Manager & Payroll
Creative Building Pty Ltd
01.2009 - 01.2012
Accounts Administration to small business clients
Northern Midlands TAS
01.2002 - Current
Senior Tour Guide
The Bay of Fires Walk, Cradle Mountain Huts Walk
01.2001 - 01.2002
Co-founder, Operations & Retail Sales Manager
The Art of Tea
01.2000 - 01.2001
Cert III Outdoor Recreation -
TAFE, Hobart TAS
Cert II Tourism Guiding -
TAFE, Hobart TAS
Remote Area First Aid -
TAFE, Hobart TAS
Fahan School, Sandy Bay TAS
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