Vanessa Eacott
Healesville,VIC
Summary
I am a dedicated Customer Service representative with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships with the companies I am employed with.
I am a positive person with a can do mind set, able to navigate challenging behaviours for a positive outcome, I am a good communicator and respect clients privacy.
I am good with time management and able to provide supportive understanding care for those in need.
Overview
31
31
years of professional experience
Work History
Customer Service Representative
Healesville Timber and Hardware
11.2017 - Current
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Built relationships with customers and community to promote long term business growth.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Grocery Team Member
Coles Supermarket
05.2011 - Current
- Provided exceptional customer service by assisting shoppers with product inquiries and ensuring a positive shopping experience.
- Maintained stock levels through effective inventory management, ensuring shelves remained well-organized and fully stocked.
- Operated cash register efficiently, processing transactions accurately and handling cash responsibly.
- Collaborated with team members to implement merchandising strategies that enhanced product visibility and sales performance.
Registered Nurse Division 2 Medication Endorsed
Holmwood Aged Care Facility
02.1995 - 09.2011
- Administered medications and treatments according to established protocols and patient care plans.
- Collaborated with interdisciplinary teams to develop and implement individualized patient care strategies.
- Mentored junior nursing staff, fostering skill development and adherence to best practices in patient care.
- Led initiatives to improve patient safety protocols, resulting in enhanced compliance with healthcare regulations.
- Conducted comprehensive assessments to identify patient needs and coordinate appropriate interventions.
- Streamlined documentation processes, improving efficiency in record-keeping and communication among staff.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Provided support for patients'' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
- Implemented evidence-based fall prevention strategies, resulting in a significant decrease in patient falls within the unit.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
Education
Advanced Certificate in Nursing - Nursing
Rmit
Melbourne, VIC12-1995
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Healesville Timber and Hardware
11.2017 - Current
Grocery Team Member
Coles Supermarket
05.2011 - Current
Registered Nurse Division 2 Medication Endorsed
Holmwood Aged Care Facility
02.1995 - 09.2011
Advanced Certificate in Nursing - Nursing
Rmit