Summary
Overview
Work History
References
Timeline
Generic

Vanessa Eastham

Jamisontown,Australia

Summary

Proven ability to communicate effectively with diverse groups, fostering strong staff relationships and enhancing customer service. Experienced in both team collaboration and independent work, consistently achieving key performance indicators. Skilled in supplier acquisition, business development, and sales management. Seeking a challenging role in a new industry to leverage these skills and drive results.

Overview

19
19
years of professional experience

Work History

Assistant Manager

Pioneer Tavern
Penrith, Australia
09.2024 - Current
  • I am currently employed as the Assistant Manager offering support to the Venue Manager, duties include management of the entire venue as a Duty Manager, ensuring all current regulations and laws are abided by, staffing requirements including rosters for the entire venue, EBT’s, Keno SST’s, and back of house administration work for the ALH Group I work closely with the VM and Gaming Manager along with all other departments.
  • A large facet of my position is building and maintaining relationships with Suppliers and visitors building repour and ensuring their visit to our Venue is a positive one.
  • Also maintaining great relationships with staff in all departments to ensure a positive environment is maintained.

Gaming Supervisor

Panthers RLC
Penrith, Australia
09.2023 - 09.2024
  • I was employed as a Gaming Supervisor at Penrith Panthers ensuring the smooth running of the floor daily along with staffing.
  • Daily duties include management of the gaming floors, VIP Guests, CRT’s, ATM Machines, IGT management, Customer Care, Staffing requirements, EBT’s, Keno SST’s, Rosters and timesheets.
  • I work closely with the Duty Manager and Surveillance along with all other departments.
  • A large facet of my position is building and maintaining relationships with Members and visitors building repour and ensuring their visit to our club is a positive one.
  • Also maintaining great relationships with staff in all departments to ensure a positive environment is maintained.

Senior Attendant

Panthers RLC
Penrith, Australia
07.2023 - 09.2023
  • I became a Senior staff member ensuring the smooth process of the Gaming room floor and systems not limited to the following CRT machines, ATM Machines RCS Machines, Mini Cashier, and TAB operations.

Attendant

Panthers RLC
Penrith, Australia
03.2023 - 07.2023
  • I started at Panthers as an attendant learning the floor, systems and getting to know the clientele, I have acquired valuable skills in this role that lead me on to a new role within five months.

Area Manager

Young Academics Early Learning Centres
03.2018 - 12.2020
  • Overseeing the management and operation of 6 Childcare centres in western Sydney, hills district.
  • Wages and Compliance, along with managing staff leave and recruitment of new staff.
  • Guide my services through Rating and Assessment process with local GOVT agencies.
  • Integration planning, ordering, set up and approval process of new centres, including staff recruitment, training, and marketing, setting up service, arranging open days, Facilities, and suppliers.
  • Managed our Centre in Queensland, ensuring they were compliant and running according to the state and territory laws.
  • Working with and alongside the Managing Director with all new locations, reporting, Government Requirements, along with staffing.
  • Sales, I have personally sold 5 Centres for my current employer here in NSW and QLD.
  • Travel between services as required, maintain Approved Anaphylaxis Management Training and arrange this training as per Centre requirements for other educators.
  • Authorised Supervisor of 6+ Centres over Sydney, along with integration and operations experience, dealing with all Government agencies that are attached to the industry.
  • Maintaining relationships with our key suppliers ensuring we are running as cost effective as possible.
  • Maintain experience in working with children 0-6 years of age through participation in activities and events at the Centre and by working within ratio as required.
  • Develop and co-ordinate parenting support and/or parenting education.
  • Maintain an understanding of Duty of care and other legal issues, such as child protection, EEO, OH&S, HR, Work with Human Resources to regarding Centre staffing issues this include participation in recruitment, Conflict management and training.

Integration Manager

Young Academics Early Learning Centres
07.2017 - 03.2018
  • Aid working with developers from design of Childcare facilities to finish of build.
  • Prepare the finished product and work with suppliers to coordinate delivery and set up of all aspects of the service.
  • Ensure that all schedule of finishes is correct and to our standards.
  • Submit relevant paperwork to local councils for food licensing.
  • Prepare and work with IT departments to ensure all internal works are carried out such as security, cameras, internet, and intercoms.
  • Ensuring all DA’s, OC’s and design aspects are followed.
  • Ensure all Suppliers are communicated with in relation to waste services, electrical services and cleaning.
  • Set up all design on company signage in line with DA approvals.
  • Work with Marketing team to advertise new sites and open day.
  • Submit the relevant documents to the Department of Education and file for Service Approval visits and see the new Centre through the approval process and initiate the day of opening.
  • Advertise, recruit all staff to ensure we meet the relevant government regulations and laws that apply to this industry, run the weeks prior to open a full induction training for new staff.

Enrolments Team leader

Young Academics Early Learning Centres
03.2016 - 07.2017
  • Set up a Customer Experience team, for all 8 YA locations directing all running enquiries to one central location.
  • Run weekly Submission for all 8 centres to DEEWAR for CCS and CCB payments.
  • Handling all enquiries and complaints in for each Centre to ensure each customer had a positive experience.
  • Run weekly Direct Debits for every Centre, along with managing Debts and cash flows.
  • Set up CRM and train and distribute companywide for smooth transition and communication through all of our locations.
  • Attend relevant workshops and professional development programs.
  • Train and build a Customer Service Team, with ongoing training and development.

Centre Manager

Young Academics Early Learning Centres
03.2011 - 03.2016
  • Employing staff, ordering food and resources within applicable budget.
  • Retain and Build occupancy of this site with a license of 39 children per day.
  • Maintain manual payments by parents.
  • Orientation for new families and children.
  • Lead the team in development of the service QIP, facilitate QIP and staff meetings.
  • Liaise with regulatory authorities.
  • Liaise with inclusion support facilitator and all professionals involved in children’s care.
  • Liaise with school and operate within their expectations.
  • Follow company policy and procedure, conduct month, weekly or daily WHS checklists and audits.
  • Liaise with account manager to ensure bookings are correct and families are aware of fee policy and process.
  • Ensure the site is compliant with all state and territory laws and regulations.
  • Guide and prepare the Centre for Rating and Assessment.

Car Sales Manager

Hertz Australia Pty Ltd
09.2006 - 10.2010
  • Work with the National Training Coordinator/Principal to achieve productivity, customer service and growth of the area.
  • Run a Car Sales location leading 5 staff.
  • Procurement of all vehicles through the national database.
  • Sales and sales training for new and existing team members.
  • Assist with the growth of the business and awareness in the area, including advertising.
  • Provide an effective, professional, flexible, creative, and innovative environment for the staff.
  • Set up suppliers and maintain those relationships with competitive pricing.
  • Infiltrate the market for car sales in the area and ensure that we are competitive.
  • Prepare all sales orders, banking, and staff payroll.
  • Work with local RTA ensuring all sales/transfers completed.
  • Network with Industry groups including but not limited to, Employers, Job search Agencies, Government Agencies, and advertising.

References

  • Maraea Bradley, 0481 256 457
  • Paula Colvin, 0425 423 859

Timeline

Assistant Manager

Pioneer Tavern
09.2024 - Current

Gaming Supervisor

Panthers RLC
09.2023 - 09.2024

Senior Attendant

Panthers RLC
07.2023 - 09.2023

Attendant

Panthers RLC
03.2023 - 07.2023

Area Manager

Young Academics Early Learning Centres
03.2018 - 12.2020

Integration Manager

Young Academics Early Learning Centres
07.2017 - 03.2018

Enrolments Team leader

Young Academics Early Learning Centres
03.2016 - 07.2017

Centre Manager

Young Academics Early Learning Centres
03.2011 - 03.2016

Car Sales Manager

Hertz Australia Pty Ltd
09.2006 - 10.2010

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Vanessa Eastham