Vanessa Gardner
North Plympton,SA
Summary
Dedicated professional with diverse communication abilities and a focus on customer service excellence. Experienced in managing teams and addressing customer inquiries, ready to leverage skills to enhance operational efficiency and guest satisfaction.
Overview
10
10
years of professional experience
Work History
Housekeeping supervisor
Hotel Motel Resort
01.2018 - 01.2025
- Company Overview: A busy tourism center in the Adelaide hills.
- Responsible for managing a small team, customer inquiries and complaints in a hotel motel resort in a busy tourism center in the Adelaide hills, including housekeeping and servicing guest rooms.
- A busy tourism center in the Adelaide hills.
Bar tendering
R&B Friday
01.2018 - 01.2020
- Bar management including for the responsible serving of alcohol at the annual R&B music festival.
Waitress and Second Hand in Kitchen
Angus Plains Estate
01.2017 - 12.2017
- As a waitress my responsibilities included meeting and greeting, organizing bookings and seating, taking orders and providing full table service while being attentive to customers’ verbal and non-verbal cues.
- I often assisted customers with special needs and disabilities, and was aware of the need to provide warm, friendly, and sensitive service. I paid particular attention to managing their needs and responding to the milieu.
- Adept at multitasking, I was comfortable in a range of roles from dishwashing in the busy kitchen to presenting a warm, professional image that represented the company’s values.
Beauty Salon Intern
Tafe SA
01.2015 - 12.2017
- I performed a range of receptionist duties and provided quality customer service. Responding to various cultural and age-related expectations was important, as well as assisting with young children attending appointments with their parents.
- I was responsible for filling in for the Salon Manager at times, which required taking on their duties including taking enquires, helping other workers and monitoring workflow, assisting with clients on an as-need basis, and managing cancellations and adjusting bookings.
Education
Diploma of Beauty, Diploma of Salon Management - Beauty
The French Beauty Academy
Adelaide, SA07-2026
Senior First Aid - First Aid
Safe Place Training SA
Adelaide, SA01.2024
Foundation Studies - Psychology
Uni SA
Adelaide, SA01.2020
Introduction to Bartending - Hospitality
HG Coffee School
Adelaide, SA01.2018
Responsible Serving of Alcohol - Hospitality
HG Coffee School
Adelaide, SA01.2018
Certificate III Beauty & Customer Service - Beauty
Tafe SA
Adelaide, SA01.2017
Certificate II Hairdressing - Beauty
Tafe SA
Adelaide, SA01.2016
Certificate II Makeup & Skincare - Beauty
Tafe SA
Adelaide, SA01.2016
Certificate I Hairdressing - Beauty
Tafe SA
Adelaide, SA01.2015
Certificate I Beauty & Skincare - Beauty
Tafe SA
Adelaide, SA01.2015
Skills
- Microsoft Office Suite
- Customer service excellence
- Professional presentation skills
- Conflict resolution strategies
- Diverse communication abilities
- Constructive feedback handling
- Open-minded approach
- Friendly demeanor
- Positive outcome facilitation
- Creative problem-solving
- Confident public speaking
- Self-motivated performance
- Collaborative teamwork skills
- Written and verbal communication
Philanthropy
I had the opportunity to work with a small team to provide a free service that taught them how to apply makeup and take care of their skin, as well as teaching them techniques for increasing self-image
References
References available upon request.
Timeline
Housekeeping supervisor
Hotel Motel Resort
01.2018 - 01.2025
Bar tendering
R&B Friday
01.2018 - 01.2020
Waitress and Second Hand in Kitchen
Angus Plains Estate
01.2017 - 12.2017
Beauty Salon Intern
Tafe SA
01.2015 - 12.2017
Diploma of Beauty, Diploma of Salon Management - Beauty
The French Beauty Academy
Senior First Aid - First Aid
Safe Place Training SA
Foundation Studies - Psychology
Uni SA
Introduction to Bartending - Hospitality
HG Coffee School
Responsible Serving of Alcohol - Hospitality
HG Coffee School
Certificate III Beauty & Customer Service - Beauty
Tafe SA
Certificate II Hairdressing - Beauty
Tafe SA
Certificate II Makeup & Skincare - Beauty
Tafe SA
Certificate I Hairdressing - Beauty
Tafe SA
Certificate I Beauty & Skincare - Beauty
Tafe SA
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