VANESSA GODDARD
Woodridge,Queensland
Summary
Goal-oriented store manager dedicated to high levels of customer satisfaction and meeting aggressive business goals. Ambitious, honest and placing great importance on integrity with specialized knowledge in customer service and delivering fantastic customer experience whilst reaching all kpi's and meeting all budget requirements.
Overview
14
14
years of professional experience
Work History
Store Manager
Ampol
11.2018 - 10.2024
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Supervised guests at front counter, answering questions regarding products.
- Rotated merchandise and displays to feature new products and promotions.
- Completed point of sale opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed inventory control, cash control, and store opening and closing procedures.
- Approved regular payroll submissions for employees.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Assisted with hiring, training and mentoring new staff members.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Store Manager
7-Eleven corporate holdings
09.2017 - 01.2019
- Prepare or present reports concerning activities, expenses, budgets, government statutes or rulings, or other items affecting businesses or program services
- Implement corrective action plans to solve organizational or departmental problems
- Coordinate the development or implementation of budgetary control systems, recordkeeping systems, or other administrative control processes
- Direct non-merchandising departments, such as advertising, purchasing, credit, or accounting
- Deliver speeches, write articles, or present information at meetings or conventions to promote services, exchange ideas, or accomplish objectives
- Organize or approve promotional campaigns
- Complete order receipts
- Read orders to ascertain catalog numbers, sizes, colors, and quantities of merchandise
- Obtain merchandise from bins or shelves
- Requisition additional materials, supplies, and equipment
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods
- Inventory stock and reorder when inventory drops to a specified level
- Instruct staff on how to handle difficult and complicated sales
- Estimate consumer demand and determine the types and amounts of goods to be sold
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate
- Assign employees to specific duties
- Keep records of purchases, sales, and requisitions
- Enforce safety, health, and security rules
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised
- Plan budgets and authorize payments and merchandise returns
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise
- Plan and prepare work schedules and keep records of employees' work schedules and time cards
- Review inventory and sales records to prepare reports for management and budget departments
- Establish and implement policies, goals, objectives, and procedures for their department
- Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business
Department manager
Coles supermarkets
07.2010 - 09.2017
- Direct or coordinate an organization's financial or budget activities to fund operations, maximize investments, or increase efficiency
- Prepare budgets for approval, including those for funding or implementation of programs
- Review reports submitted by staff members to recommend approval or to suggest changes
- Appoint department heads or managers and assign or delegate responsibilities to them
- Establish departmental responsibilities and coordinate functions among departments and sites
- Interpret and explain policies, rules, regulations, or laws to organizations, government or corporate officials, or individuals
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods
- Inventory stock and reorder when inventory drops to a specified level
- Instruct staff on how to handle difficult and complicated sales
- Estimate consumer demand and determine the types and amounts of goods to be sold
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate
- Assign employees to specific duties
- Keep records of purchases, sales, and requisitions
- Enforce safety, health, and security rules
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised
- Plan budgets and authorize payments and merchandise returns
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise
- Plan and prepare work schedules and keep records of employees' work schedules and time cards
- Review inventory and sales records to prepare reports for management and budget departments
- Examine products purchased for resale or received for storage to assess the condition of each product or item
Skills
- Complex Problem Solving
- Judgment and Decision Making
- Administration and Management
- Active Listening
- Critical Thinking
- Reading Comprehension
- Time Management
- Persuasion
- Social Perceptiveness
- Active Learning
- English Language
- Customer and Personal Service
- Instructing
- Troubleshooting
Timeline
Store Manager
Ampol
11.2018 - 10.2024
Store Manager
7-Eleven corporate holdings
09.2017 - 01.2019
Department manager
Coles supermarkets
07.2010 - 09.2017
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