Vanessa Grant
Deniliquin,NSW
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. With 13 years of employment service experience, dedicated and enjoy working with and building an inclusive team to independently handle daily functions and meet the companies needs and reach KPI's. Strategic thinker and tactical decision maker with passion who strives to exceed expectations. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
14
14
years of professional experience
Work History
Regional Manager
APM Employment Services
06.2022 - Current
- Reporting to State Manager, creating effective relationships with key stakeholders, including relevant Government Departments.
- Ensure all key stakeholders receive a customer service approach, resulting in customer satisfaction.
- Ensure all team members have the skills and resources to meet their individual monthly KPI’s set out by APM
- Operational reporting to State Manager, General Manager and all other internal stakeholders
- Effective management of contractual requirements to ensure compliance is maintained and no major breaches occur.
- Plan, organise, coordinate and control business unit growth strategy and day to day operations
- Lead and manage the development of innovative services in partnership with Senior Employment Services management
- Oversee the regional delivery of services, to ensure that contractual, compliance and financial outcomes are achieved
- Ensure jobseekers have a flexible servicing environment that suits their individual needs to successfully attain employment Customer service
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Manage revenue, operational and capital expenses, to ensure that the financial objectives of the business are met
- Maintain positive and productive relationships with local government, quasigovernment bodies and industry groups
- Maintain relationships with local employers and community organisations
- Actively develop working relationships that demonstrate equity and respect of different cultural perspectives and diversity
- Effectively communicate and interact with people across cultures
Central Unit Manager - Disability Employment
Max Employment VIC/TAS/SA/NT
01.2016 - Current
- Leveraged analytical tools to provide insight and enhance performance.
- Tracked, analyzed and executed quality and continuous improvement initiatives to hold departments accountable for performance.
- Transformed existing processes and rebuilt platform to optimize information utility and process efficiency.
- Spearheaded continuous improvement initiatives to increase operational excellence and development.
- Led teams over 4 states to drive results and meet KPI's, quality and performance measures.
- Developed, tracked and analyzed variance of key performance measurements and reported to state manager.
- Presented results of modeling and data analysis to management or other end users.
- Designed data optimization and interfaces for user interaction.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting to RM's and State Managers.
- Scheduled and delivered internal training to staff across 4 states under performance improvement to increase learning opportunities and increase knowledge and increase performance.
- Analyzed team performance and identified opportunities for additional training.
- Implemented new training courses after assessing corporate data and identifying employee weaknesses.
- Supported productivity increase and business growth through new hire training and mentoring.
- Recorded and edited videos to facilitate remote learning.
- Educated staff on proper use of products and systems.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Liaised between executives and lower level employees to enforce policies and convey feedback.
- Advised senior managers about employee-related issues and identifiable workforce trends.
- Created business culture focused on developing and retaining high-quality employees.
- Provided staff with support and training to achieve top client satisfaction.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Managed my team of staff who assisted with claiming of ongoing support, auditing and training across VIC/TAS/SA/NT.
Performance Manager
Max Employment VIC/TAS/SA
06.2014 - 01.2016
- Tracked, analyzed and executed quality and continuous improvement initiatives to hold departments accountable for performance.
- Spearheaded continuous improvement initiatives to increase operational excellence and development.
- Delivered bespoke analyses and insights to define and drive growth across brand key performance indicators.
- Developed, tracked and analyzed variance of key performance measurements.
- Coached business leaders on driving performance, retaining performance, compliance and quality and use in programs such as internal tracking programs, ESS platform and ESCN.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Evaluated current processes to develop improvement plans.
- Produced detailed and relevant reports for use in making business decisions.
- Helped leaders understand how to effectively manage forecasting, placements and outcomes
- Offered friendly and efficient service to both external and internal customers, handled challenging situations with ease.
- Created plans and communicated deadlines to complete projects on time.
Business Manager - Job Services/DES
Max Employment
06.2011 - 06.2014
- Drove performance of staff of 15 by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Led employee relations through effective communication, coaching, training and development.
- Ensuring all KPIs are met including, placements, outcomes, claims and all service requirements•
- Conducting Employment Services activities consistent with contractual and legislative requirements and quality standards •
- Providing a high-quality service to all job seekers irrespective of their age, gender, race, culture, religion, disability or circumstance •
- Ensuring that claims, job seeker training and all service requirements are met as per guidelines •
- Monitoring, auditing and ensuring that job seeker file case notes and all other documentation are relevant and exceed the minimum contractual standards •
- Maintaining and reporting statistics relating to the provision of Employment Services to the Regional Manager •
- Referring job seekers to Professional Services for assessments, treatment plans and follow up of recommendation •
- Promoting and negotiating employment opportunities with employers and marketing job seekers for vacancies •
- Ensure office expenditure is within company guidelines •
- Training and mentoring staff to ensure their performance exceeds minimum KPI standards •
- Conduct Recruitment and Selection activities in consultation with Human Resources and Regional Manager, in accordance with the Company’s Human Resource Policies and Procedures •
- Managing staff performance in consultation with Regional Manager and Human Resources and in line with the company’s performance management system
Employment Consultant Job Services/DES
Max Employment
12.2009 - 06.2011
- Interviewed clients and administered skills assessments to determine employability.
- Enhanced candidates' potential to find employment by teaching job search skills and holding mock interviews.
- Recognized client employment barriers and devised strategies to resolve.
- Matched clients to open positions based on skills and work requirements.
- Managed caseloads of up to 150 monthly clients in search of gainful employment.
- Developed job leads in order to increase placements.
- Reviewed, tracked and coordinated employment referrals.
- Proofread and edited clients' resumes to improve interview chances.
- Conducted assessments, interviews and job trials with clients to develop person-centered plans for employment and support.
- Developed relationships with diverse businesses to develop competitive and permanent job opportunities for consumers.
- Marketed individual skills, abilities and interests to develop potential employment opportunities and secure community employment.
- Provided clients with on-the-job training and employment related support to maintain and retain employment.
Education
Yr 12 HSC Certificate -
Deniliquin High School
Deniliquin, NSWDiploma - Human Resources Management
Open Training
Melbourne11.2011
Skills
- Staff management
- Strong Leadership skills
- Proven mentoring and coaching
- Effective problem solving
- Extensive experience in Employment Services in multiple contracts
- Exceptional communication skills
- Demonstrated ability to build strong and lasting relationships with a broad range of key stakeholders
- A high level of business acumen and budgetary skills as well as understanding of profit and loss concepts
- Demonstrated ability to inspire, lead and manage a diverse work environment to achieve performance and financial target objectives in accordance with defined business guidelines and government contracts
Timeline
Regional Manager
APM Employment Services
06.2022 - Current
Central Unit Manager - Disability Employment
Max Employment VIC/TAS/SA/NT
01.2016 - Current
Performance Manager
Max Employment VIC/TAS/SA
06.2014 - 01.2016
Business Manager - Job Services/DES
Max Employment
06.2011 - 06.2014
Employment Consultant Job Services/DES
Max Employment
12.2009 - 06.2011
Yr 12 HSC Certificate -
Deniliquin High School
Diploma - Human Resources Management
Open Training
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