VANESSA GREGORACE
Northmead,NSW
Summary
I am an experienced and adaptable Administration Officer with over 18 years of combined experience across administration, education, and social services. I take pride in managing a wide range of responsibilities, supporting clients and colleagues with empathy, and maintaining a high standard of professionalism in everything I do.
My background includes hands-on experience in case management and child development, along with a solid working knowledge of hospital administrative systems. I am known for my strong interpersonal skills, professionalism, and ability to stay organised and calm in fast-paced, team-oriented environments.
Overview
18
18
years of professional experience
Work History
Administration Officer
Westmead Children’s Hospital
01.2024 - 08.2024
- Dispensed outpatient prescription repeats and liaised with families/carers via email, voicemail, and online systems
- Supported the CHW drug committee with secretarial duties and document management
- Handled data entry, EFTPOS machine operation, and filing systems
- Utilised iPM, eMR, and PAS for patient record management
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
- Actively contributed to weekly team meetings and engaged in ongoing staff training and development.
Case Manager
Interactive Community Care
02.2022 - 11.2023
- Developed and implemented care plans for clients
- Managed case notes, rosters, reports, and conducted regular house visits
- Supported clients and frontline staff through on-call availability and conflict resolution
- Created service quotes, conducted interviews, and maintained compliance standards
- Partnered with social workers, nutritionists, activity therapists, schools, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Provided leadership, guidance and support to staff members.
- Performed wide-ranging administrative, financial and service-related functions.
Diploma Trainee (Childcare)
Frances Fisk Child Care Centre
01.2020 - 01.2021
- Developed and implemented programs aligned with national quality framework for effective room management.
- Facilitated meetings to enhance room routines and operational efficiency.
- Documenting daily observations and progress made by participants.
OOSH Educator / Room Leader
Cumberland Council
01.2013 - 06.2020
- Led teams, created school holiday programs, and supported children with diverse needs
- Organised staff rosters and provided ongoing support to vulnerable families
Small Business Owner (Face Painting)
Self-Employed
01.2013 - 01.2020
- Managed scheduling, customer relations, invoicing, and daily operations
Childcare Educator
Kindikids Early Learning Centre
01.2010 - 01.2013
Trainee – Certificate III in Children’s Services
Happy Childhood Centre
01.2007 - 01.2010
Education
Diploma - Early Childhood Education
Macquarie Employment Training Services
Mascot, NSW12.2021
Diploma - Youth Work
Australian Institute Of Professional Councillors
Parramatta, NSW12.2020
Certificate III -
Children’s Services
12.2008
Higher School Certificate (HSC) -
12.2006
Skills
- Administration and records management
- Case management and client support
- Team leadership and coordination
- Event and program planning
- Time management and scheduling
- Conflict resolution and negotiation
- Inclusive practices and special needs support
- Workplace health and safety, child protection, and first aid
- Hospital systems (eMR, PAS, iPM)
- Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
- Knowledge of mandatory reporter guide (MRG)
- Written and verbal communication skills
- Professionalism and work ethic
Additional Skills And Attributes
- Knowledge of Mandatory Reporter Guide (MRG)
- Inclusive practices for students/families with special needs
- Excellent written and verbal communication
- High-level professionalism and work ethic
- Adaptable, fast learner, and able to work under pressure
References
- Kerrie Green, Administration Manager (SCHN), 0419 828 585
- Noora Andrews, Assistant Director, Cumberland Council, 0421 830 725
- Tracey Hopper, Director/Area Manager, Cumberland Council, 0414 817 067
- Diana Allan, Personal Referee, 0410 582 150
Timeline
Administration Officer
Westmead Children’s Hospital
01.2024 - 08.2024
Case Manager
Interactive Community Care
02.2022 - 11.2023
Diploma Trainee (Childcare)
Frances Fisk Child Care Centre
01.2020 - 01.2021
OOSH Educator / Room Leader
Cumberland Council
01.2013 - 06.2020
Small Business Owner (Face Painting)
Self-Employed
01.2013 - 01.2020
Childcare Educator
Kindikids Early Learning Centre
01.2010 - 01.2013
Trainee – Certificate III in Children’s Services
Happy Childhood Centre
01.2007 - 01.2010
Diploma - Early Childhood Education
Macquarie Employment Training Services
Diploma - Youth Work
Australian Institute Of Professional Councillors
Certificate III -
Children’s Services
Higher School Certificate (HSC) -
Similar Profiles
Siphilisiwe NdlovuSiphilisiwe Ndlovu
Hospital Assistant Grade 2 at Westmead Children’s HospitalHospital Assistant Grade 2 at Westmead Children’s Hospital
Monica CurryMonica Curry
Endocrine Clinical Nurse Consultant at The Children’s Hospital at WestmeadEndocrine Clinical Nurse Consultant at The Children’s Hospital at Westmead
Mikayla McKenzieMikayla McKenzie
Administration Officer at Kids Neuroscience Centre – The Children’s Hospital at WestmeadAdministration Officer at Kids Neuroscience Centre – The Children’s Hospital at Westmead
Subadra ChintapalliSubadra Chintapalli
High School Science Teacher at KKR’s Gowtham Public SchoolHigh School Science Teacher at KKR’s Gowtham Public School
Maryellen DarrieMaryellen Darrie
Finance Manager at Prodocom Pty LtdFinance Manager at Prodocom Pty Ltd