Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vanessa Haloulos

Epping,Vic

Summary

Dynamic professional with a proven track record in customer service and sales expertise, notably at The Just Group - Portmans, where I increased sales revenue by consistently exceeding goals. Skilled in product presentation and excellent communication, I excel in fast-paced environments, fostering team efficiency and enhancing customer satisfaction.

Overview

25
25
years of professional experience

Work History

Retail Sale Assistance

The Just Group - Portmans
Epping, VIC
10.2018 - 11.2020
  • Evaluated customer complaints and determined resolutions to optimize customer relationships and generate sales.
  • Increased sales revenue by establishing and nurturing relationships with key retail clients.
  • Consistently hit and exceeded sales goals by Number%.
  • Balanced competing priorities in a fast-paced environment while consistently maintaining a high level of attention to detail.
  • Ensured that all promotional materials were properly displayed in their designated areas.
  • Informed customers about current promotions and discounts.
  • Handled returns and exchanges according to company policies.
  • Watched for and recognized security risks and thefts to prevent or handle situations.

Supervisor/Rental Sales Agent

Avis Car Rental
Melbourne Airport, VIC
02.2004 - 02.2015
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Frequently inspected production area to verify proper equipment operation.
  • Maintaining positive working relationships with fellow staff and management.
  • Sales targets and Incentives
  • Cash balancing procedures and banking
  • Maintaining a high standard of customer service

Manager/Shift Assistant Manager

MacDonald’s Family Restaurant
Richmond, VIC
01.1996 - 01.2004

• Managing Shifts

• Orienting and training new staff

• Assisting customer in purchase choice

• Additional duties of resolving customers and team concerns/conflicts

• Basic housekeeping and cash handling procedures

• Applying sanitation. Safe food handling and workplace safety practices

Assistant

BHP Billiton
Hawthorn, VIC
03.1996 - 03.1996

Customer Service Representative

Australian Post
Richmond, VIC
09.1995 - 09.1995

Education

Completed Basic Shift Management Course
Melbourne, VIC
2002

Completed First-Aid Course Level 1 in CPR
2002

Information Technology in Certificate IV

Northern Melbourne Institute of TAFE
1997

Completed VCE

Melbourne Girls College
Melbourne, VIC
1996

Skills

  • Product presentation
  • Customer service
  • Order processing
  • Sales expertise
  • Excellent communication skills
  • Reporting
  • Multi-task management
  • Strong lead development skills
  • New customer acquisition
  • Teamwork

Timeline

Retail Sale Assistance

The Just Group - Portmans
10.2018 - 11.2020

Supervisor/Rental Sales Agent

Avis Car Rental
02.2004 - 02.2015

Assistant

BHP Billiton
03.1996 - 03.1996

Manager/Shift Assistant Manager

MacDonald’s Family Restaurant
01.1996 - 01.2004

Customer Service Representative

Australian Post
09.1995 - 09.1995

Completed Basic Shift Management Course

Completed First-Aid Course Level 1 in CPR

Information Technology in Certificate IV

Northern Melbourne Institute of TAFE

Completed VCE

Melbourne Girls College
Vanessa Haloulos