Summary
Overview
Work History
Education
Skills
Languages
Timeline

Vanessa Hamdan

Adelaide,SA

Summary

Proven leader in customer service and operational efficiency, with a track record of enhancing customer experience. Skilled in staff management and coffee shop operations, I excel in streamlining processes for improved service delivery. My expertise in Microsoft Office Suite and dedication to training staff have significantly boosted satisfaction and productivity.

Overview

5
5
years of professional experience

Work History

Cafe Manager

St. George Bake House Gawler
05.2020 - 09.2024
  • Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
  • Delivered excellent customer service experiences by addressing concerns promptly and professionally.
  • Trained cafe employees to consistently exceed customers' expectations and provide superior service.
  • Handled business administration functions such as payroll, cash register counting, and supply ordering.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.

Data Entry Clerk

Coffee & Co
03.2020 - 11.2022
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Streamlined invoice processing, ensuring timely payments and financial record accuracy.

Barista/ Chef

St. George Bake House Churchill
09.2019 - 09.2022
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.

Education

Our Lady of The Sacred Heart, Adelaide, SA

Skills

  • 6 years of customer service
  • Customer Engagement
  • Coffee Shop Operations
  • Customer experience management
  • Staff Management
  • Operational Efficiency

Languages

Arabic
Native or Bilingual
French
Full Professional

Timeline

Cafe Manager - St. George Bake House Gawler
05.2020 - 09.2024
Data Entry Clerk - Coffee & Co
03.2020 - 11.2022
Barista/ Chef - St. George Bake House Churchill
09.2019 - 09.2022
Our Lady of The Sacred Heart - ,

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Vanessa Hamdan