Summary
Overview
Work History
Skills
Timeline
Generic

Vanessa Hampton

Secret Harbour,WA

Summary

Experienced individual in education support, disability support, administration, and front-line customer service. Skilled in handling complex situations, prioritizing safety and well-being. Strong team player with a proactive attitude. Demonstrated exemplary customer service skills and ability to build professional relationships. Proficient in Microsoft Office and committed to continuous professional development.

Overview

27
27
years of professional experience

Work History

Scheduler/Administrative Officer

Tiffany Maids
03.2025 - Current
  • Office Management: Oversee daily administrative tasks, including scheduling meetings, handling correspondence, and maintaining office supplies.
  • Data Entry & Record Keeping: Maintain accurate records, update databases, and organize documentation for easy access.
  • Communication & Coordination: Serve as the primary point of contact for internal and external communications, ensuring efficient information flow.
  • Compliance & Policy Adherence: Ensure company policies and procedures are followed, maintaining regulatory compliance.
  • New Hire Orientation: Conduct onboarding sessions to introduce company policies, culture, and expectations
  • Documentation & Compliance: Ensure all necessary paperwork, contracts, and legal requirements are completed.
  • Technology & System Setup: Assist new hires in accessing company software, email, and other essential tools.

Utility Worker

Sodexo
09.2024 - 03.2025
  • Food Preparation Assistance: Support kitchen staff by prepping ingredients, assembling dishes, and ensuring smooth workflow.
  • Dining Room Maintenance: Clean and set up tables, replenish supplies, and maintain a welcoming dining environment.
  • Utility Work: Wash dishes, sanitize kitchen equipment, and handle waste disposal to uphold hygiene standards.
  • Stock & Inventory Management: Monitor and restock kitchen and dining supplies to prevent shortages.
  • Safety & Compliance: Follow food safety regulations and workplace health standards to ensure a safe environment.
  • Team Collaboration: Work closely with chefs, servers, and other staff to maintain efficiency and service quality.

Rostering Officer

Mosaic
01.2024 - 09.2024
  • Roster Management: Develop and implement staff schedules in accordance with company policies and operational requirements.
  • Staff Coordination: Monitor and adjust staffing levels to meet changing demands, ensuring adequate coverage.
  • Compliance & Record Keeping: Maintain accurate records of rosters while ensuring compliance with legal and contractual obligations.
  • Leave & Shift Adjustments: Process leave requests, manage shift swaps, and provide advice on entitlements.
  • Communication & Problem-Solving: Liaise with employees and management to resolve scheduling conflicts and optimize workforce efficiency.
  • Software & Systems: Utilize rostering software to streamline scheduling and improve operational efficiency.
  • If you're looking for resume templates tailored for Rostering Officer roles, you can find them here. Additionally, a detailed position description outlining responsibilities is available here. Let me know if you need help refining your resume further!

Disability Support Worker

Mosaic
02.2023 - 01.2024
  • Providing personal, physical and emotional support to people with disability who require assistance with daily living
  • Providing assistance with showering, dressing, preparing food and eating
  • Facilitating or assisting with outings and other social activities
  • Providing direct care assistance to each client in accordance with their service plan and as directed by the Manager.
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
  • Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
  • Drove clients safely to social activities and appointments.

Special Needs Education Assistant

Singleton Primary School
02.2009 - 02.2023
  • Assisting in the implementation and evaluation of specialized education and intervention programs using several modes of delivery Assisting the teacher in writing student reports, behavior management plans and individual education plans
  • Preparing and implementing individualized programs and assisting students transitioning to Secondary School
  • Involvement in case conferences and collaboration with internal and external agencies
  • Partnering with the teacher to plan and implement lessons and life skills following the school's curriculum, goals, objectives and philosophies using multiple modes of delivery
  • Collecting and reporting data to teachers and relevant professionals
  • Assisting in and coordinating staff rosters and sourcing relief staff to assist in the effective delivery of education programs Coaching, mentoring and supporting student Education Assistants working towards obtaining Certificate IV in Education Support

Administrator

Carpet Court
03.2005 - 02.2009
  • Data entry and database management
  • End to end processing payroll
  • Managed all payments processing, invoicing and collection tasks
  • Assisting colleagues with administrative tasks and performing ad-hoc administrative duties Answering, forwarding, and screening phone calls
  • Managed with accounts receivable and payable
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.

Assistant Manager - HR

Karratha Central Apartments
03.1998 - 03.2002
  • Guest Services & Satisfaction: Oversee front desk operations, handle guest inquiries, and resolve complaints to maintain high customer satisfaction.
  • Staff Supervision & Training: Assist in recruiting, training, and managing hotel staff to ensure efficient service delivery.
  • Operational Management: Support the hotel manager in daily operations, including housekeeping, food services, and maintenance coordination.
  • Budget & Revenue Management: Monitor expenses, assist in financial planning, and contribute to revenue optimization strategies.
  • Compliance & Safety: Ensure adherence to health, safety, and hospitality regulations to maintain a secure and welcoming environment.
  • Payroll Managed payroll administration, ensuring timely and accurate salary disbursements to all employees.
  • Administration Managed benefits administration processes, ensuring that employees received appropriate coverage based on their needs and eligibility requirements.
  • Guest Services & Check-in/Check-out: Welcome guests, process arrivals and departures, and handle reservations efficiently.
  • Customer Support & Issue Resolution: Address guest inquiries, provide information about hotel amenities, and resolve complaints professionally.
  • Front Desk Management: Maintain a clean and organized reception area while managing phone calls and emails.
  • Payment Processing & Record Keeping: Handle transactions, issue invoices, and maintain accurate booking records.
  • Coordination with Other Departments: Communicate with housekeeping, maintenance, and food services to ensure seamless operations.
  • Promotions & Upselling: Inform guests about special offers, upgrades, and additional services to enhance their stay.

Skills

  • Advanced written and communication skills
  • High commitment to safety and procedures
  • Organizational skills
  • Excellent time management
  • Exceptional interpersonal and customer service skills
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
  • Proficient using MYOB, RMS, Integris, Geop,Connecteam, Alpha & People Tray
  • Strong work ethic
  • High level of Attention to Detail & Accuracy Adaptable & Quick Learner
  • RSA Certificate
  • Bar Attendant & Hospitality experience
  • Teamwork and collaboration

Timeline

Scheduler/Administrative Officer

Tiffany Maids
03.2025 - Current

Utility Worker

Sodexo
09.2024 - 03.2025

Rostering Officer

Mosaic
01.2024 - 09.2024

Disability Support Worker

Mosaic
02.2023 - 01.2024

Special Needs Education Assistant

Singleton Primary School
02.2009 - 02.2023

Administrator

Carpet Court
03.2005 - 02.2009

Assistant Manager - HR

Karratha Central Apartments
03.1998 - 03.2002

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Vanessa Hampton