Summary
Overview
Work History
Education
Skills
Certification
References
Work Availability
Timeline
BusinessDevelopmentManager
Vanessa Harkin

Vanessa Harkin

Mackay,QLD

Summary

After an incredible journey travelling around Australia in a van with my partner and our furbabies, we settled in Warrnambool. However, due to serious family medical circumstances, we’ve returned and are ready to make Mackay our long-term home once again.

I am a hardworking and motivated individual. I pride myself on being reliable, adaptable, and dedicated to delivering high-quality work. With a positive attitude and a strong work ethic, I am eager to contribute to a team environment and grow both personally and professionally in a stable, community-focused role.

Overview

4
4
years of professional experience
4
4
Certification

Work History

Coordinator Before and After School Care

TheirCare
Warrnambool, Victoria
10.2024 - 04.2025
  • Planned, implemented, and supervised daily before and after school programs for children aged 4-12, ensuring a safe, inclusive, and enriching environment.
  • Developed age-appropriate activities focusing on academic support, physical activity, and social-emotional growth.
  • Trained and managed a team of care staff, maintaining compliance with licensing and safety regulations.
  • Managed budgets, and ensured timely communication with parents, and school administrators.
  • Monitored program effectiveness and adjusted plans based on student needs and feedback.
  • Promoted positive behaviour management strategies, and ensured all interactions supported children’s well-being.
  • Maintained accurate attendance records, incident reports, and licensing documentation.

Bistro and Bar Staff

Mackay Northern Beaches Bowls Club
02.2024 - 04.2024
  • Delivered exceptional customer service by efficiently serving food and beverages while ensuring patron satisfaction.
  • Maintained cleanliness and organization of tables and bar area to uphold a welcoming environment for guests.
  • Managed stock levels and replenishment to ensure seamless bar operations and availability of supplies.
  • Directed private functions, ensuring smooth operations and high-quality service.

Residential Youth Worker

All Care Australia
08.2023 - 10.2023
  • Demonstrate high levels of resilience, patience and unconditional positive regard whilst confidently working with challenging behaviours.
  • Act as an appropriate adult role model, seeking to engage children and young people in purposeful activities aimed at developing life skills and self-worth.
  • Embed strong practice frameworks into daily habits.
  • Provide detailed written reports with the online tools provided, following policy and legislative requirements whilst maintaining full confidentiality.
  • Support the involvement of family and significant others and promote positive relationships.
  • Engage with stakeholders within the community to support the development of children and young people.
  • Provide the essential needs for the children and young people.

2IC Senior Sales Assistant

Kooyong Liquorland
04.2023 - 08.2023
  • Ensured responsible service of alcohol and maintained a safe environment for customers and team members.
  • Executed Point of Sale operations, managing all monetary transactions including EFTPOS and cash efficiently.
  • Led store operations by managing stock orders, guiding team performance, and maintaining operational standards.

Assistant Kindergarten Teacher

Mackay Community Childcare Kindergarten
03.2022 - 12.2022
  • Responsible for the safety, health and wellbeing of children while assisting them in their learning together through a variety of activities to encourage cooperation and social development.
  • Maintaining a secure and sanitary environment. Assisting with handing out food and beverage and leading children in the clean-up of dishes utilized after every meal.
  • Assist lead educator with daily tasks, including but not limited to play time, story hour, art projects, etc.
  • Participate in staff development activities. Ensuring to self-educate on state compliance regulations related to childcare. As well as policy and procedure and enforcing them.

POS Customer Service

Officeworks
11.2020 - 12.2021
  • Top 2 Product Salesperson in Australia May 2021
  • Point of Sale operations including but not limited to; handling of all monetary transactions, CHEQUE, CREDIT, EFTPOS, CASH, BUY NOW PAY LATER OPTIONS, end of day procedures following company policy.
  • People Centered Customer Service enquiries, processing of customer complaints. Working independently and in a team dynamic, applying high communication skills.
  • Stock take procedures and light cleaning duties.

Hospitality Customer Service

Zambrero
11.2020 - 05.2021
  • Applied correct PPE for hygienic food handling.
  • Followed cleaning checklists to maintain a clean workspace.
  • Communicated with customers to ensure prompt, efficient, and accurate service.

Education

High School Diploma -

Mackay Christian College
Mackay, QLD
12.2021

High School -

Mackay North State High School
Mackay, QLD
12.2019

Skills

  • Activity development
  • Program planning
  • Budget management
  • Behaviour management
  • Stakeholder engagement
  • Customer service
  • Team building
  • Staff training
  • Effective communication
  • Conflict resolution
  • Time management
  • Problem solving
  • Record keeping
  • Community outreach
  • Discretion and confidentiality
  • Best practices implementation
  • Presenting ideas and plans
  • Problem-solving

Certification

  • Responsible Service of Alcohol Certificate
  • Certificate III Health Services Assistant
  • Certificate II Health Support Services
  • Certificate II Community Services
  • Blue Card
  • Working with Children Check

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Coordinator Before and After School Care

TheirCare
10.2024 - 04.2025

Bistro and Bar Staff

Mackay Northern Beaches Bowls Club
02.2024 - 04.2024

Residential Youth Worker

All Care Australia
08.2023 - 10.2023

2IC Senior Sales Assistant

Kooyong Liquorland
04.2023 - 08.2023

Assistant Kindergarten Teacher

Mackay Community Childcare Kindergarten
03.2022 - 12.2022

POS Customer Service

Officeworks
11.2020 - 12.2021

Hospitality Customer Service

Zambrero
11.2020 - 05.2021

High School Diploma -

Mackay Christian College

High School -

Mackay North State High School

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Vanessa Harkin