Vanessa Hay
336 Molesworth Road, Molesworth,Australia
Summary
With over 20 years experience in the Banking Industry, I feel I have the knowledge and customer service skills to ensure the smooth day to day operations of the Branch, while guiding and supporting our Team.
I embrace MyState’s values being Create, Chase and Collaborate and encourage all staff to do so.
Overview
28
28
years of professional experience
Work History
Customer Service Representative
MyState Bank
Glenorchy, TAS
06.2013 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled disgruntled customers efficiently, finding satisfactory resolutions for both customer and the company alike.
- Exhibited professionalism when dealing with customers and staff.
- Trained new personnel regarding company operations, policies and services.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered exceptional customer service during high-volume periods, effectively managing wait times and workloads.
- Served as a mentor to new tellers, sharing best practices for optimal performance and professional growth.
- Maintained a balanced cash drawer with meticulous attention to detail, ensuring accuracy in all transactions.
- Maintained a thorough understanding of bank products, services, and regulations, ensuring the ability to provide knowledgeable guidance to customers.
- Performed end-of-day reconciliation tasks accurately, contributing to smooth daily closeout procedures within the branch.
Bank Teller
Westpac Banking Corporation
Glenorchy Branch
06.1997 - 06.2013
- Participated in ongoing professional development programs offered by the bank, staying up-to-date with industry trends and enhancing job performance.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Monitored and reported suspicious activity in line with bank security policies.
- Monitored and verified suspicious activity on customer accounts.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Counted, verified and handled bank deposits and armored car transactions.
Education
Higher School Certificate -
Elizabeth Matriculation College
Hobart, TASHigh School Certificate -
New Norfolk High School
New Norfolk, TASSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Relationship building
- Problem resolution
- Computer proficiency
- Complaint handling
- Training new Staff
Timeline
Customer Service Representative
MyState Bank
06.2013 - Current
Bank Teller
Westpac Banking Corporation
06.1997 - 06.2013
Higher School Certificate -
Elizabeth Matriculation College
High School Certificate -
New Norfolk High School