Vanessa Herwerth
SOUTH GEELONG VIC 3220,Victoria
Summary
Excellent planning and problem-solving skills paired with methodical and thorough approach. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Massage and Natural Therapies
Self Employed
01.2018 - 03.2022
- Built and maintained business from scratch, building client base and environments to grow business
- Maintained client confidentiality to protect patient privacy.
- Utilized evidence-based techniques to deliver successful treatment plans.
- Ongoing training and certification.
- Performed assessments to evaluate clients' mental health status, needs and goals.
- Maintaining financial, ordering and marketing and organising tasks for the business.
Hospitality Worker
Basils Farm
01.2018 - 05.2020
- Coffee making.
- Serving and running food and coffee for the restaurant.
- Taking orders at tables and at the counter into the computer system.
- Performed general cleaning by sweeping and mopping floors, washing dishes.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Clearing tables
- Basil's during summer was very busy as we dealt with a high level of people at a incredible fast pace.
- Reduced risks by maintaining clean and organised work environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Trained new staff members on proper customer service and hospitality policies.
- Assisted in setting up banquet tables and chairs for seamless events.
- Restocking wine and drinks
- Attended wine tutorials and wine handling courses and training.
- Grape picking on the farm.
Hospitality Worker
Hobsons Garden Cafe
01.2011 - 07.2015
- Coffee making at coffee counter
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Reduced risks by maintaining clean and organised work environment.
- Performed general cleaning by sweeping and mopping floors, washing dishes and bins
- Taking orders at the table and food running.
Front Desk/General Administration
Geelong Broadcasters
01.2002 - 01.2003
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Answered phone at a busy switchboard and redirected calls
- Scheduled, coordinated and confirmed appointments and meetings.
- Typing of Documents, photocopying , faxing and photocopying
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Personal Assistant to Education Officer
Geelong Performing Arts Centre
03.2000 - 02.2002
- Assisted Managing alternative education programs for organization.
- Assisted in Box Office
- Booking and dealing with artists and artist management
- Introduced educational inclusion program and oversaw implementation.
- Typing of brochures/advertising and marketing for educational and school programs in entertainment area of the Geelong Arts Centre. Included mail outs and promotons.
- Minute meeting taking and administration.
Education
Diploma Of Remedial Massage - Remedial Massage
Gordon Institute of TAFE
Geelong, VIC01.2024
Certificate IV in Health (Massage) - Massage Therapy, Aromatherapy
Australian College Of Massage And Natural Therapy
Bendigo, VIC01.2003
Advanced Certificate in Community And Residential - Children And Adolescent
Gordon Technical College
Geelong, VIC03.2001
Bachelor of Arts - Humanities And Social Sciences
Ballarat University
Ballarat, VIC04.1999
Skills
- MS Office
- Excellent Communication
- Clerical Support
- Problem-Solving
- Training and Development
- Self-Motivated
- Multitasking Abilities
- Teamwork and Collaboration
- Decision-Making
- Planning and Coordination
- Organization and Time Management
- Good Telephone Etiquette
- Written Communication
Timeline
Massage and Natural Therapies
Self Employed
01.2018 - 03.2022
Hospitality Worker
Basils Farm
01.2018 - 05.2020
Hospitality Worker
Hobsons Garden Cafe
01.2011 - 07.2015
Front Desk/General Administration
Geelong Broadcasters
01.2002 - 01.2003
Personal Assistant to Education Officer
Geelong Performing Arts Centre
03.2000 - 02.2002
Diploma Of Remedial Massage - Remedial Massage
Gordon Institute of TAFE
Certificate IV in Health (Massage) - Massage Therapy, Aromatherapy
Australian College Of Massage And Natural Therapy
Advanced Certificate in Community And Residential - Children And Adolescent
Gordon Technical College
Bachelor of Arts - Humanities And Social Sciences
Ballarat University
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