Vanessa House
Pascoe Vale,VIC
Summary
Proven ability to handle multiple tasks effectively and efficiently in a varying environments and industries. Recognized for taking proactive approach to identifying and solving problems. With a willingness to take on new responsibilities and to meet both team and personal goals and targets to achieve success. Passionate in learning and developing new skills and dedicate individual with a positive work ethic and attitude.
Overview
16
16
years of professional experience
1
1
Certification
Work History
FACILITIES MANAGER
RENEWCORP
09.2023 - Current
- Maintained HVAC, temperature control, electrical and building automation systems.
- Performed start-up functions on systems based on project plans, specifications and contract documents within the organisation.
- Developed and implemented standard operating procedures for facility management processes, enhancing workflow consistency.
- Managed vendor relationships, negotiating contracts to optimize service delivery and cost-effectiveness.
- Communicated with general managers and facility teams regarding upcoming repairs and projects.
- Managed subcontractors effectively while following up on their work ensuring successful completion according to project timelines.
- Managed and coordinated all facilities maintenance and repair projects within time and budget constraints.
- Negotiated contracts with service providers to secure cost-effective solutions for facility.
- Coordinated with vendors for timely maintenance services, ensuring operational efficiency.
- Managed financial transactions, ensuring accuracy and compliance with company policies.
- Ensured timely vendor payments by managing invoice processing and expense tracking systems.
HOME DUTIES
MATERNITY LEAVE
08.2022 - 08.2023
FACILITIES COORDINATOR
CARLTON & UNITED BREWERY (CUB)
03.2019 - 07.2020
- General facilitation of contractors for general reactive and scheduled maintenance works within head office
- Ordered, maintained and distributed supplies and established relationships with external vendors
- Provided instructions for all Contractors and visitors to be conducted on-site's across Australia.
- New starter welcome packs and workplace station setup e.g.: managing staff lockers and staff cards for building management
- Provided support and services related to mail and deliveries.
- Assisted with meetings and conference room reservations.
Client Service Coordinator
SIMONDS HOMES
02.2017 - 03.2019
- Contract preparation between sales team and project team
- Monitor project variations & specifications as per clients choices
- Provide a positive and memorable journey for the customer from the start of their experience to maintenance and defecting.
- Organise all materials and brochures for handover such as Products warranties and manuals.
- Apply for Developer Approval, Council Permits and assist with both finance and grant applications
- Facilitate developments between solicitors, conveyancers, law firms and real estate agencies for property and proposed contract delivery
- Review construction drawings and assist in clients choices with the Simonds Gallery Consultant and estimation team
- Deliver project critical paths and delivery schedules for customer construction updates
- Responded to customer calls and emails to answer questions about products and services.
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues efficiently.
CUSTOMER AMBASSADOR/SALES COORDINATOR
VILLA WORLD PTY LTD.
06.2014 - 01.2017
- Contract preparation between sales team and the project team
- Lead & monitor project variations & specifications
- Deliver a positive and memorable customer journey from handover with Sales to the build team and after settlement
- Organise all new home warranty information & operational manuals
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanour and can-do attitude.
- Raise purchase orders for external vendors
- Facilitate developments between solicitors, conveyancers, law firms and real estate agencies for property and proposed contract delivery
- Deliver project critical paths and delivery schedules for customer construction updates
- Providing customer service for of all maintenance defects from construction handover to three month maintenance period
- General construction administration and project coordination.
Cabin Crew Team Member
JETSTAR AIRLINES
01.2010 - 06.2014
- Domestic Travel
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Cleaned and serviced aircraft cabin, galleys and lavatories.
- Followed company regulations and rules to promote safe environment for travellers and employees.
- Ensured safety and comfort of customers onboard aircraft.
- Resolved passenger conflicts and medical emergencies during flights.
- Stocked cabin with safety guides, airsick bags and cleaning products after every flight.
- Monitored inventory levels for onboard supplies, ensuring availability and tracking usage for efficient restocking.
- Demonstrated strong multitasking abilities by balancing order-taking duties while addressing customer inquiries or concerns simultaneously.
- Assisted in pre-flight checks, verifying equipment functionality and compliance with safety regulations.
Education
High School Diploma - VCE
Sunbury College
Sunbury2008
Agent’s Representative Qualification - Real Estate
REIV
Camberwell, VIC2017
Skills
- Organization and Time Management
- Friendly, Motivated & Positive Attitude
- Conflict Resolution
- Client Relations
- Project Management
- Vendor Coordination
- Excellent Communication Skills
- Administrative / Office Management Skills
- Team player
- Adapt fast to new environments and situations under pressure
Certification
- Current Working with Children
- Current Police Check
- Level 2 First Aid, Anaphylaxis & Asthma Qualified
- Agents Representative Qualification
Timeline
FACILITIES MANAGER
RENEWCORP
09.2023 - Current
HOME DUTIES
MATERNITY LEAVE
08.2022 - 08.2023
FACILITIES COORDINATOR
CARLTON & UNITED BREWERY (CUB)
03.2019 - 07.2020
Client Service Coordinator
SIMONDS HOMES
02.2017 - 03.2019
CUSTOMER AMBASSADOR/SALES COORDINATOR
VILLA WORLD PTY LTD.
06.2014 - 01.2017
Cabin Crew Team Member
JETSTAR AIRLINES
01.2010 - 06.2014
High School Diploma - VCE
Sunbury College
Agent’s Representative Qualification - Real Estate
REIV
Software Programs Experience
- Microsoft Office 365
- Fast Track CRM
- SalesForce
- FrameWork
- Courier Booking System
- Retail Store Software
- MAC