Vanessa James

• Currently I am a Branch Administration Officer within Customer Delivery offering high level Administration support for the Mechanical & Electrical and Private Works teams
• Duties include but are not limited to:
• Arranging corporate travel using our online booking platform
• Onboarding duties for new starters
• Monthly Toolboxes for M&E and PW which includes sending agendas and writing and compiling minutes
• Receipting duties for Unit Leaders
• Plumbers' reimbursements
• Managing the Damaged Assets register
• Liaising with Unit leaders and crew of eLearning overdue and upcoming
• Arranging P2 mask Fittings, Hayman's card maintenance, Electrical License’s
• Catering requests
• IT service requests for hardware
• Apprentice Tafe meal reimbursements
• Liaising with external contractors and crew
• Internal communications with GIS and Meter Data team
• Creating Work Orders
• Creating Private Works Applications
• Payment reporting and processing for private Works
• I use a multitude of applications such as Microsoft suite, Unify, Maximo, Tech1, Umaps, Objective, LogIT and all other role specific programs

• My primary focus was delivering search results of copies of Building Plans, Final Certificates, and all application documents Archived by Private Certifiers
• Building Applications and certificates provided by Private Certifiers as requested by both Internal and External stakeholders
• This role required thorough research and investigation skills to find copies of archived records, files, and micro-film and to deliver them within Legislative timeframes
• I use a multitude of platforms when researching such as Pathway, Objective, Archive Viewer, Google, Aerial mapping to locate the correct Building application from which I search for the plans selected by the customer
• In addition to researching building documents and document creation (Scanning film, generating PDF, stamping) I respond to applicant requests via email for electronic requests or Internal mail for Viewing of plans as well as receiving telephone enquiries from our Customer Contact Centre on behalf of our customers
• I am also required to use several software packages such as Microsoft Suite (Outlook, Word, and Excel) and Adobe Pro to produce search results in a thorough, accurate and timely manner whilst also adhering to the Information Privacy Act 2009

• Company Overview: a very busy, dynamic, and challenging Building Certification company
• I held previously the position of Administration Officer with a very busy, dynamic, and challenging Building Certification company
• My primary focus was providing administrative support to the General Manager and Multiple Certifiers within the Commercial Certification area of the Business
• The role was extremely busy, varied and requires diligence and accurate liaison between our clients and certifiers
• My daily functions included creating files for new clients, quoting new jobs both Commercial and Residential, lodging applications to Council on client behalf, submitting Notice of Engagements to clients and Council, Issuing Building Approvals, lodge applications to Referral Agencies, lodge QFES applications, perform Title and Plan searches and other administrative duties as required of me
• A very busy, dynamic, and challenging Building Certification company

• This role was very fast paced, requiring data accuracy, speed, and sound computer skills with high attention to detail
• I used a variety of computer programs such as Microsoft Suite as well as role specific software
• My role encompassed;
• Data entry of over 200 plus used car deals per month
• Daily reconciliations and fixing any variations
• Journal entries and contract reviews
• Liaising with Sales & Business managers daily regarding sales, profit, and loss
• Reconciliations, Invoicing, and report writing
• Liaising with external stakeholders as required

I was employed as an Administration Officer within Council's Building & Compliance Department

• Perform Administrative tasks required for this role such as; answering and taking enquiries over the telephone, maintaining the Companion Animals Register, processing Annual Fire Safety Statements, entering Swimming Pool requests, ordering files from Government records, creating Notices/Orders when required, entering CRM's into Authority, booking a range of inspections for Officers, Environmental Health invoicing, photocopying, filing, posting of correspondence, maintaining a range of different registers and sending out renewal letters when required
• Prior to gaining the position of Administration Officer, I was employed in the Council's Customer Service Department
• This was a team-based environment which is fast paced, and customer focused
• I worked both in the call Centre and on the front counter
• The call Centre is the first point of contact customers have with council and part of the job requirement was to attend to service requests that they may have or to direct the call to the appropriate officer
• Use of various in-house systems including Authority, Lotus notes as well as Word and Excel
• Some key responsibilities were CRM entry, answering calls, receipting payments, taking applications, using Authority to look up many applications and registers, and delivering exceptional customer service