Vanessa Jeche
Perth,WA
Summary
A professional and driven individual, with sophisticated communication and interpersonal skills. Adaptive to working in team environments and developing self-attributes through learning new skills. Advocate of team work and co-operation within work environment to get possible results and able to work independently as required on tasks administered.
Overview
10
10
years of professional experience
Work History
Team Leader
Curtin Volunteers
03.2023 - Current
- Leading Volunteering activities such as helping primary school students with their literacy, teaching English to new migrants, assisting remote communities, and helping with community development.
- Promoted high standards through personal example to help each member understand expected behaviours and standards.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Support Worker
Careupp
09.2022 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Kept clients engaged in social networks and communities for personal health and growth.
Administration and Service Desk Administrator
Clovgate Elevators Company
01.2020 - 02.2021
- Provided customers and end users with information regarding all the products and services that were available
- Handling 15-25 customer enquiries daily, providing technical assistance to customer queries and gaining feedback from customers.
- Engaged in user support interactions via telephone, chat and email platforms.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Initiated cross-selling and upselling conversations to promote customer product purchases and generate sales.
- Received a positive feedback rating of 97% based on customer satisfaction surveys.
- doubled turnaround times for handling customer inquiries.
- Grew existing customer accounts by 35% through exceptional customer service and effective sales techniques.
Volunteer
Rotary Interact Club
01.2014 - 01.2016
- Offered assistance and guidance to people from different backgrounds, including hospital visitations, orphanages and homes for the disabled
- Organising fundraising events to support and provide humanitarian services to the less privilege.
Education
BCOM - Finance and Management
Curtin University
GCE - undefined
The Heritage School
2016
IGCSE - undefined
The Heritage School
2014
Skills
- Attentive to detail, accurate
- And keen observer
- Patient and adaptable
- Proficient in time
- Management skills
- Possess good
- Communication skills
- Teamwork
- First aid
- People Management
- Independent judgement
Interests
Volunteering, learning a new language, reading, writing, photography, doing sports and art.
Timeline
Team Leader
Curtin Volunteers
03.2023 - Current
Support Worker
Careupp
09.2022 - Current
Administration and Service Desk Administrator
Clovgate Elevators Company
01.2020 - 02.2021
Volunteer
Rotary Interact Club
01.2014 - 01.2016
BCOM - Finance and Management
Curtin University
GCE - undefined
The Heritage School
IGCSE - undefined
The Heritage School
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