Vanessa Jolly
Pakenham,VIC
Summary
Accomplished professional with over 20 years of experience in Administration and Maintenance, specializing in compressed air equipment and spare parts. Proven track record of delivering exceptional customer service and fostering team collaboration to enhance productivity. Recent efforts focused on building strong relationships with new and existing clients across diverse industries while effectively managing customer assets. Highly motivated supervisor skilled in team leadership, sales strategy implementation, and performance analysis, contributing to improved sales efficiency and client satisfaction.
Overview
19
19
years of professional experience
Work History
Rental Coordinator
CASE Vic
04.2024 - Current
- Complete payment transactions for rental agreements for cash customers
- Coordinate transportation of heavy machinery
- Mid-month and end of month invoicing
- Organise damage reports for customers and send quotes where required
- Organise rental agreements for customers daily, including pre delivery
- Processing of supplier invoices into our internal system
- Provide customer service to external customers, including liaising with them daily
- Provide support to other personal within the company when required
- Upkeep of transport and yard lists daily
Service Coordinator
Compair/Gardner Denver/Ingersol Rand
08.2021 - 04.2024
- Handling queries via phone and email and provide feedback were possible
- Initiate regular contact with customers
- Liaising with suppliers for information on parts
- Manage customers maintenance of compressed air equipment through internal system
- Organising/Ordering/picking parts for breakdowns/repairs and service work
- OH&S and other compliance regulations
- Producing quotes for customers
- Provide support to customer service manager, sales personnel, regional coordinators and external customers
- Scheduling maintenance, breakdown and repair work for technicians
Service Coordinator
Mobile Compressed Air
02.2020 - 08.2021
- Booking travel requirements including accommodation, ferries and flights for technicians
- Following up on purchase orders from customers on a weekly basis
- Handling queries via phone and email and provide feedback were possible
- Initiate regular contact with customers
- Liaising with suppliers for information on parts
- Manage customers maintenance of compressed air equipment through internal system
- OH&S and other compliance regulations
- Organising/Ordering/picking parts for breakdowns/repairs and service work
- Producing quotes for customers when relevant
- Scheduling maintenance/breakdown and repair work for technicians
Service Coordinator
CAPS Australia
09.2017 - 01.2020
- Banking
- Booking travel requirements including accommodation, ferries and flights for technicians
- Daily processing of purchase orders
- Following up on orders and invoices weekly, including entering invoices into internal systems
- Handling queries via phone and email and provide feedback were possible
- Initiate regular contact with customers
- Manage customers maintenance of compressed air equipment through internal system
- OH&S and other compliance regulations
- Ordering parts for breakdowns/repairs and servicing
- Producing quotes when relevant
- Scheduling work for technicians
- Updating Maintenance schedules for customers including product templates
- Updating MSDS folders
Administration Assistant
Spotless Services Limited
11.2012 - 09.2017
- (Based On Site At RAH, WCH & RGH)
Sales Clerk, Marketing Assistant, Accounts Receivable
Aluminium Security Industries
11.2005 - 05.2015
Administration Assistant/Sales
Lights & Lamps Australia Pty Ltd
10.2011 - 10.2012
Corporate Receptionist
Wallmans Lawyers
02.2010 - 10.2011
Administration Assistant/Project Support/Receptionist
Adelaide Western General Practice Network
03.2008 - 02.2010
Project Support/Receptionist
Australian Principals Association Professional Development Council
03.2006 - 12.2007
Skills
- Accurate Data Entry
- Adobe InDesign Experience
- Advanced Microsoft Office Skills
- Alpha-numeric data entry
- D365 System Knowledge
- EFTPOS Transaction Handling
- ERP System Proficiency
- Experience with CRM Software
- Experience with Pervidi Solutions
- Experienced with MYOB v19 Software
- Fast and Accurate Typing
- FM Portal Management
- Intellitrac Proficiency
- Proficient in Google Chrome
- Pronto
- Rapid Global
- SAP Proficiency
- Skilled in Adobe Photoshop
- Skype
- Team viewer
- WMS Expertise
- XRM Application Knowledge
Temporary Assignments
November 2005 – May 2015:
Aluminium Security Industries - Sales Clerk, Marketing Assistant, Accounts Receivable
January 2008 - March 2008:
York Civil – Receptionist
December 2007:
Built Environs - Receptionist
February 2010:
RDNS - Data Entry Clerk
Education and Training
- 2024 - Statement of Attainment in Fire Warden Training
- 2017 - Diploma in Business
- 2017 - Diploma in Business Administration
- 2012 - Statement of Certification in Payroll - MYOB
- 2009 - Certificate IV in Frontline Management
- 2007 - Certificate III in Business Administration
- 2005 - Statement of Attendance in MYOB v14
- 2003 - Certificate III in Business (Office Administration)
- 2002 - Obtained full driver's licence
- 2002 - Certificate I in Business (Office Administration)
- 2001 - Certificate I in Retail Operations
Demonstrated key skills
- Competent using Adobe Indesign, Adobe Photoshop, CRM software, D365, EFTPOS, ERP software, FM Portals, Internet Explorer, Intellitrac, Google Chrome, Microsoft Office Suite (2003 onwards), Morzella Firefox, MYOB v19, Pervidi, Pronto, Rapid Global, Safari, SAP, Skype, Team viewer, WMS and XRM.
- Alpha-numeric data entry speed of 9356 (98%)
- Data Entry speed of 16504 ksph (97%)
- Typing speed of 118 wpm (98%)
Personal achievements and community involvement
- Coach of U14 Div 5 Boys, U16 Div 5 Boys and U12 Div 1 Boys for Central Districts Basketball Club
- Committee member for various groups for Central Districts Basketball Club
- Various Junior Team Manager roles at Central Districts Basketball Club
Attributes
- Achieves targets and KPIs
- Analytical
- Attention to detail
- Financial acumen
- Flexible, a quick learner, able to handle challenges and adapt to change
- Friendly, enthusiastic attitude and personality
- Knowledge of industry
- Manager of first impressions
- Organised
- Punctual
- Strong communication, customer service and interpersonal skills
- Team orientated
- Time management skills
- Very articulate
- Works autonomously
References
References available upon request.
Timeline
Rental Coordinator
CASE Vic
04.2024 - Current
Service Coordinator
Compair/Gardner Denver/Ingersol Rand
08.2021 - 04.2024
Service Coordinator
Mobile Compressed Air
02.2020 - 08.2021
Service Coordinator
CAPS Australia
09.2017 - 01.2020
Administration Assistant
Spotless Services Limited
11.2012 - 09.2017
Administration Assistant/Sales
Lights & Lamps Australia Pty Ltd
10.2011 - 10.2012
Corporate Receptionist
Wallmans Lawyers
02.2010 - 10.2011
Administration Assistant/Project Support/Receptionist
Adelaide Western General Practice Network
03.2008 - 02.2010
Project Support/Receptionist
Australian Principals Association Professional Development Council
03.2006 - 12.2007
Sales Clerk, Marketing Assistant, Accounts Receivable
Aluminium Security Industries
11.2005 - 05.2015
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