Vanessa Josifovska
Essendon North,VIC
Summary
Results-driven Practice Manager with expertise in practice management, optical dispensing, and retail leadership. Proven skills in team leadership, budgeting, recruitment, and operational efficiency. Committed to enhancing customer experiences while effectively prioritizing tasks to support team and business goals.
Overview
13
13
years of professional experience
Work History
Practice Manager
GEORGE & MATILDA
Essendon, VIC
05.2026 - Current
- Managed day-to-day operations of practice, supporting staff and customers to align with business objectives.
- Lead rostering, staffing requirements, workflow and clear performance expectations.
- Monitor budgets and KPIs; manage banking, stock, ordering and general administration.
- Support recruitment, onboarding, training and staff development while maintaining a positive team culture.
- Resolved customer enquiries and operational issues, collaborating with staff and management to implement improvements.
Optical Dispenser
MOSCOT
South Yarra, VIC
01.2025 - 01.2026
- Delivered customer service and optical dispensing support for spectacles and laboratory tasks, ensuring high-quality service and patient satisfaction.
- Facilitated daily practice operations with precise product knowledge and a customer-focused approach, enhancing overall patient experience.
- Assisted customers in selecting appropriate eyewear and lens options.
- Conducted comprehensive measurements for accurate lens fitting and frame adjustments.
- Educated clients on proper eyewear care and maintenance techniques.
Service Advisor
CITY KIA
Richmond, VIC
01.2024 - 01.2025
- Coordinated communication among customers, technicians, and management to address customer service needs.
- Managed multiple tasks effectively in a fast-paced automotive environment. in a busy automotive environment using Units and Triage.
- Assisted customers with vehicle service inquiries and scheduled appointments.
- Explained service options and recommended necessary repairs to clients.
- Coordinated with technicians to ensure timely completion of service work.
Store Manager
OSCAR WYLEE
Airport West, VIC
01.2022 - 01.2024
- Managed daily store operations, team performance, rostering, stock management, opening/closing procedures, and customer service to ensure seamless store functionality.
- Coordinated staff training and operational needs to uphold high service standards and enhance customer satisfaction.
- Managed daily store operations ensuring smooth workflow and customer satisfaction.
- Trained and developed staff to enhance team performance and service quality.
- Oversaw inventory management, optimizing stock levels and product displays.
Receptionist
HCF EYECARE
Hurstville, NSW
01.2018 - 01.2022
- Managed reception, handled phone enquiries, processed banking, coordinated ordering, conducted stocktake, and oversaw general practice administration.
- Assisted optometrists, dispensers, and management with daily operations, enhancing customer service experience.
- Greeted and assisted patients upon arrival at the eye care facility.
- Managed appointment scheduling using electronic health record systems.
- Answered phone calls and addressed patient inquiries professionally.
Optical Advisor / Supervisor
SPECSAVERS
London & Sydney
01.2014 - 01.2017
- Supported staff in dispensing, customer service, laboratory duties, and store operations as a supervisor.
- Assisted customers with frame selection and fitting at SPECSAVERS.
- Conducted pre-testing procedures using optical equipment and tools.
- Provided administrative support, managing appointment schedules for the optometry team.
Education
Certificate IV -
Optical Dispensing
Diploma of Tourism - Operations Management
St George TAFE
Certificate II -
Information Technology (VET)
RSA & RCG -
Higher School Certificate -
Skills
- Optical Dispensing
- Practice & Operations Management
- Team management
- Talent acquisition
- Staff Training
- Workforce planning
- Budget management
- Financial administration
- Stock Management
- Customer Service
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Microsoft Word
Earlier Experience
- Optical Dispenser, HCF Eyecare, 01/01/11, 12/31/14
- Customer Service, Kmart, 01/01/07, 12/31/12
Timeline
Practice Manager
GEORGE & MATILDA
05.2026 - Current
Optical Dispenser
MOSCOT
01.2025 - 01.2026
Service Advisor
CITY KIA
01.2024 - 01.2025
Store Manager
OSCAR WYLEE
01.2022 - 01.2024
Receptionist
HCF EYECARE
01.2018 - 01.2022
Optical Advisor / Supervisor
SPECSAVERS
01.2014 - 01.2017
Certificate IV -
Optical Dispensing
Diploma of Tourism - Operations Management
St George TAFE
Certificate II -
Information Technology (VET)