Vanessa Katic
Summary
Dynamic retail business owner with a proven track record at Oscar Wylee, excelling in sales strategy development and employee training. Enhanced customer satisfaction through innovative operational strategies and effective team leadership, driving significant sales growth. Skilled in cost control and fostering a collaborative work environment to achieve outstanding results.
Overview
14
14
years of professional experience
Work History
Retail Business Owner
Oscar Wylee
05.2019 - Current
- Developed and implemented operational strategies to enhance customer experience and drive sales growth.
- Oversaw inventory management processes to optimize stock levels and reduce waste.
- Trained and mentored staff on product knowledge, customer service techniques, and operational procedures.
- Analyzed market trends to identify opportunities for product expansion and targeted marketing campaigns.
- Established key performance indicators to measure team effectiveness and store performance.
- Increased customer satisfaction by implementing innovative sales strategies and providing exceptional service.
- Established employee performance metrics that fostered accountability and motivated staff to exceed targets consistently.
Store Manager
Specsavers Optometrists
03.2011 - 05.2019
- Led daily operations, ensuring optimal inventory management and customer service standards.
- Trained and mentored staff on sales techniques and product knowledge to enhance team performance.
- Developed and implemented promotional strategies to increase foot traffic and drive sales growth.
- Analyzed sales data to identify trends, informing merchandising decisions and inventory procurement.
- Collaborated with corporate teams to align store objectives with broader company goals, driving operational success.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Education
Certificate IV - Optical Dispensing
Mount Lawley TAFE
Perth, WA12-2001
Skills
- Store operations
- Employee training
- Sales strategy development
- Business networking
- Entrepreneurial leadership
- Team collaboration and leadership
- Strategic Decision-making
- Cost control and budgeting
- Staff hiring
- Sales strategics
- Coaching and mentoring
- Operations management
Accomplishments
- Achieved store growth by completing reaching KPI's with accuracy and efficiency.
- Supervised team of 15 staff members.
- Achieved record performance levels by introducing strategies for store tasks.
- Achieved personal ownership growth through effectively building the business.
- Collaborated with owners and Management in the development of Oscar Wylee Joondalup and Whitfords.
Timeline
Retail Business Owner
Oscar Wylee
05.2019 - Current
Store Manager
Specsavers Optometrists
03.2011 - 05.2019
Certificate IV - Optical Dispensing
Mount Lawley TAFE
Similar Profiles
Ramneeka VirdeeRamneeka Virdee
Optical Dispenser at Oscar WyleeOptical Dispenser at Oscar Wylee
CHRISTINE FERNANDOCHRISTINE FERNANDO
ACCOUNTS PAYABLE OFFICER at Oscar Wylee Pty LtdACCOUNTS PAYABLE OFFICER at Oscar Wylee Pty Ltd
Vintu Vivek KumarVintu Vivek Kumar
Customer Service and Optical Assistant at Oscar Wylee (NZ) Pty LimitedCustomer Service and Optical Assistant at Oscar Wylee (NZ) Pty Limited
Jenny TafallaJenny Tafalla
Retail Business Owner at Farmacia Ni Dok PharmacyRetail Business Owner at Farmacia Ni Dok Pharmacy
Karen BirthiselKaren Birthisel
Retail Business Owner at Garden OrganicsRetail Business Owner at Garden Organics