Vanessa Kloppers

• Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
• Maintained personnel records and updated internal databases to support document management.
• Collected, validated, and distributed information to employees.
• Computerized office activities, maintained customer communications, and tracked records through delivery.
• Entered and maintained departmental records in company database.
• Completed forms and reports to facilitate admission, transfer or discharge.
• Generated reports to suggest corrective actions and process improvements.
• Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.
• Targeted new customers to grow geographic reach and increase revenue.
• Drove marketing initiatives to increase brand recognition, facilitate promotion and boost revenue.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Collected, arranged, and input information into database system.
• Evaluated customer needs and feedback to drive product and service improvements.
• Gathered, organized and input information into digital database.
• Educated staff on organizational mission and goals to help employees achieve success.
• Conducted regular reviews of operations and identified areas for improvement.
• Supported creation of detailed, technical financial models to value potential acquisition targets.
• Maintained database systems to track and analyze operational data.
• Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.

• Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
• Taught children to organize toys, wash hands, and share by leading by example.
• Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
• Maintained effective schedule balance between rest periods, active play, and instruction.
• Applied positive behaviour management techniques to enhance social interactions and emotional development.
• Enforced rules and managed behaviour through developmentally appropriate discipline.
• Observed play activities to identify positive behaviours and areas in need of improvement, implementing behaviour redirection where appropriate.
• Created and implemented diverse educational strategies to boost development.
• Developed age-appropriate activities and crafts to engage children.
• Provided emotional support and guidance to children during difficult times.
• Assisted in potty training and other daily hygiene activities to support child development.
• Facilitated learning through play, stories and outdoor activities for successful child outcomes.
• Encouraged children to develop healthy social and emotional skills.
• Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
• Liaised with parents and guardians to discuss child progress.
• Monitored children's activities to verify safety and wellbeing.
• Read stories, sang songs and facilitated creative play.
• Implemented daily routines and activities to stimulate and engage children.
• Dispensed snacks and meals to children in accordance with nutritional guidelines.
• Responded to inquiries from parents and guardians.
• Used positive reinforcement techniques to promote patience and other good behaviours in children.
• Instructed children in crafts and other activities to promote gross and fine motor skills.
• Assisted in potty training and toilet hygiene.
• Helped children develop motor skills in preparation for preschool and kindergarten.
• Encouraged children's emotional and social development.
• Logged information regarding naps, feedings and any medications administered.
• Provided support and guidance to children in conflict resolution.
• Created safe and engaging learning environment for groups of diverse children with various learning styles.
• Handled daily administrative tasks efficiently to minimize time away from children.
• Prepared group activities to enhance socialization, communication and problem-solving skills for children.
• Worked closely with fellow staff members in developing and implementing educational and recreational activities.
• Maintained group discipline through positive reinforcement, behaviour modelling and collaboration with parents.
• Documented children's growth and development.

Institution:

The Reach 'n Teach Foundation

• Certificate of Completion for Project Management & Office Administration\

Institution:

Council for Counsellors in South

Africa

• Registered for Institutional Counsellor in Category of Counselling,
• Registration Num: IR 0560, (2010/12/10)

Institution:

• Centre for Ministry and Church Management
• Christian Life Training Completion
• Recipient of [Award Title] Award
• Professional Certificate in [Area of Study]

Awards in:

• Diploma of Leadership - Cum laude (64 Credits)
• Certificate in Christian Service
• Certificate in Ministry - Cum Laude (65 credits)

Institution:

• Grace Academy International
• Certificate in Christian Counseling/Ministry