Vanessa Knoke
Tanilba Bay
Summary
I am an empathetic and organised professional currently completing a Diploma of Counselling with over 20 years’ experience in client-focused administration.
I am passionate about supporting children and families, with a strong foundation in confidentiality, wellbeing support and group facilitation.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Administrative and Marketing
Toyne Accountants
01.2004 - Current
- Liaise with clients, often during stressful life events, with empathy and clarity
- Support the team with scheduling and meeting preparation
- Design and facilitate educational events and client workshops
- Organise and host staff events and meetings
- Manage marketing materials, social media platforms and website production
- Test and integrate new technologies and systems for efficient workflow
- Manage confidential client records and sensitive financial data including ATO lodgements, ASIC company reviews and updates as well as Self-Managed Superannuation Fund administration
Trade Co-Ordinator
Bartercard
07.2003 - 01.2004
- Streamlined operations by identifying and implementing effective trade strategies between businesses.
- Strengthened customer loyalty, providing support throughout the entire trade process from order placement to delivery.
Bank Teller
NAB
01.2003 - 07.2003
- Completed my Financial Services Certificate V in 6 months
- Managed high-volume transactions
- Balanced cash drawers accurately at the end of each shift
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
Education
Diploma of Counselling - Counselling
Australian Institute of Professional Counsellors (AIPC)
OnlineSkills
- Emotional and social support
- Event/program facilitation
- Communication and relationship-building
- Confidentiality and ethical practice
- Independent time management
- Familiarity with family transitions
- Microsoft Office, cloud systems and client databases
Certification
- NSW Working with Children Check (WWCC) – in a volunteer capacity, but willing to obtain a paid check
- National Police Check – Willing to obtain
- NSW Driver’s Licence
- Anaphylaxis Training – Willing to complete
Timeline
Administrative and Marketing
Toyne Accountants
01.2004 - Current
Trade Co-Ordinator
Bartercard
07.2003 - 01.2004
Bank Teller
NAB
01.2003 - 07.2003
Diploma of Counselling - Counselling
Australian Institute of Professional Counsellors (AIPC)
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