Vanessa Lee Cheu
84 Martin Road, Mareeba,Qld
Summary
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organised workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
25
25
years of professional experience
Work History
Boatswain's Mate
Defence Force
Darwin, NT
08.2015 - 12.2024
- Trained deck division personnel in upkeep of ship's external structure, marlinspike, painting, rigging and deck equipment.
- Handled landing signalman responsibilities on air-capable ships and as coxswain on RHIB (rigid-hulled inflatable boast).
- Oversaw underway replenishment procedures to maintain equipment used in unloading and loading cargo.
- Prioritized safety procedures when operating vessels, controlling speed, berthing and unberthing, giving optimal protection to crew and equipment.
- Learned to operate new technology systems and procedures through instruction, simulators and models.
- Kept watch aboard vessels to identify changing conditions or potential issues and implement corrective actions.
- Adhered to laws and regulations based on voyage locations.
Customer Service Officer
Department of Human Services
Cairns, QLD
03.2003 - 08.2015
- Handled fast-paced customer inquiries each day to consistently meet productivity and performance targets.
- Provided customer service in a courteous and professional manner.
- Managed daily operations of the Customer Service Department.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Trained new employees on company policies related to customer service practices.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Provided general administrative support including filing documents, scheduling appointments.
- Developed strong customer relationships to encourage repeat business.
Receptionist
Kuku Djungan Aboriginal Corporation
Mareeba, QLD
01.2001 - 03.2003
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Fruit Packer
Various
Mareeba, QLD
01.2000 - 12.2002
- Accomplished production goals by working with speed and accuracy.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Inspected orders for accuracy by carefully reviewing containers, products, packaging and labeling.
- Loaded and unloaded items from machines, carts and dollies.
- Operated automated equipment such as conveyor belts or sorting machines during packing process.
- Checked and packed fresh fruits according to quality standards.
- Staged loaded pallets with hand truck for fork truck pick-up.
- Sorted and graded fruit based on size, shape, color, and texture.
- Stacked pallets with finished product ready for shipment.
Administrative Assistant
Mulungu Health Care Service
Mareeba, QLD
01.2002 - 05.2002
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Transcribed phone messages and relayed to appropriate personnel.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Handled confidential documents in an organised fashion according to established protocol.
Trainee
Mareeba Secretarial Solutions
Mareeba, QLD
02.2000 - 01.2001
- Performed daily opening and closing procedures for the store including setting up displays, cleaning shelves and counting money.
- Stocked, replenished, and organized inventory to keep store merchandise fresh.
- Initiated friendly conversation with customers to determine level of assistance required.
- Explained information about quality, value and style of products to influence customer buying decisions.
- Addressed customer questions and concerns regarding products and services.
- Managed daily office operations and maintained a clean and efficient workspace.
- Utilised office equipment such as printers, copiers, and fax machines efficiently.
- Typed, formatted and edited correspondence and other documents.
Education
Certificate II - Skills For Work And Study
TAFE Queensland
Cairns, QLD12.2015
Certificate - Defence Indigenous Development Program
TAFE Queensland
Great Barrier Reef Int'l Marine College, QLD12.2015
Certificate III - Business Administration
Outcomes The Training People
Atherton04.2004
Year 12 -
Mount St Bernard College
Herberton11-1999
Skills
- Multitasking Abilities
- Teamwork and collaboration
- Decision-making
- Leadership skills
- Instructional techniques
- Seafaring Experience
Referee
CMDR Michael Henry
Navy Indigenous Advisor
michael.henry2@defence.gov.au
0412 811 264
LTCOL Eileen Hall
Army Regional Force Surveillance Group
Cultural Advisor
eileen-joan.hall@defence.gov.au
0477 730 747
Timeline
Boatswain's Mate
Defence Force
08.2015 - 12.2024
Customer Service Officer
Department of Human Services
03.2003 - 08.2015
Administrative Assistant
Mulungu Health Care Service
01.2002 - 05.2002
Receptionist
Kuku Djungan Aboriginal Corporation
01.2001 - 03.2003
Trainee
Mareeba Secretarial Solutions
02.2000 - 01.2001
Fruit Packer
Various
01.2000 - 12.2002
Certificate II - Skills For Work And Study
TAFE Queensland
Certificate - Defence Indigenous Development Program
TAFE Queensland
Certificate III - Business Administration
Outcomes The Training People
Year 12 -
Mount St Bernard College
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