Summary
Overview
Work History
Skills
Accomplishments
Certification
Personal Life
Timeline
Generic

VANESSA LEIGH ANDERSON

Coolum Beach

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Specimen Collector

Sullivan Nicolaides Pathology
03.2021 - Current

Specimen Collector

Hobart Pathology
10.2020 - 02.2021

Customer Care Agent

Vodafone Contact Centre
04.2020 - 08.2020

Executive Assistant to Managing Director

Rock Property
06.2019 - 03.2020

Premium Contact Centre Consultant

Qantas Hobart Premium Contact Centre
05.2016 - 06.2019

Qantas Customer Service Agent

Arrow Airport Services
06.2015 - 05.2016

Customer Service Agent

Jetstar Airways
05.2004 - 01.2009

Customer Service Agent

Qantas Airways
11.1999 - 01.2009

Skills

  • Empathetic Support
  • Quick Understanding of Concepts
  • Initiative-Driven
  • Proactive Problem Solving
  • Adaptability in High-Pressure Situations
  • Friendly demenour
  • Independent Worker
  • Rapid Learner
  • Strong Time Management
  • Compliance with Privacy Regulations
  • Flexible to Changing Environments
  • Collaborative Teamwork
  • Effective Multitasking
  • Dependable Performance
  • Meticulous Attention to Detail
  • Personal Accountability
  • Effective Communication Skills
  • Accurate Data Entry
  • Professional Call Handling
  • Call center operations
  • Proficient in Computer Applications

Accomplishments

UQEX - Introduction to Social, Developmental, and Clinical Psychology

February 2022


Coordinator of Hilsong CityCare volunteer programs

Building teams, organising events, rostering, reporting. September 2014-2019


Shine Program Facilitator

Self development course for women and girls. Participants include inmates at Risdon Prison, Community Centres and High Schools.

September 2015-2019


Hillsong Hobart Pastoral Care

2013-2020


Hillsong Hobart Kids team member

2013-2018


Board member and Secretary at Jireh House (Womens shelter)

February 2014-2017


Qantas Excel Spirit of Service and Safety Award

Certification

Certificate III Travel and Tourism - 1998 Drysdale Insitute of TAFE, Tasmania


Tasmanian Education Certificate - 1997 Rosny College, Tasmania



Personal Life

Married to Mark for 26 Years

Mother to Zeke (20), Lexi (18) Ruby (14) and Frankie (2yo Cavoodle furbaby)

For fun I love hanging out with family and friends, discovering new places to eat and travelling to new places.

I like to walk in the fresh air, go to the gym, swim at the beach and learn more about health and wellbeing.


Timeline

Specimen Collector

Sullivan Nicolaides Pathology
03.2021 - Current

Specimen Collector

Hobart Pathology
10.2020 - 02.2021

Customer Care Agent

Vodafone Contact Centre
04.2020 - 08.2020

Executive Assistant to Managing Director

Rock Property
06.2019 - 03.2020

Premium Contact Centre Consultant

Qantas Hobart Premium Contact Centre
05.2016 - 06.2019

Qantas Customer Service Agent

Arrow Airport Services
06.2015 - 05.2016

Customer Service Agent

Jetstar Airways
05.2004 - 01.2009

Customer Service Agent

Qantas Airways
11.1999 - 01.2009
VANESSA LEIGH ANDERSON